Technical Inside Sales - Toronto, Canada - VEGA Instruments, Canada Ltd.

VEGA Instruments, Canada Ltd.
VEGA Instruments, Canada Ltd.
Verified Company
Toronto, Canada

1 week ago

Sophia Lee

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Sophia Lee

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Description

Salary:
Job Description - Inside Sales - Technical

Job Title:
Inside Sales - Technical

Job Category:
Team Member


FLSA Status:
Exempt


Team:
Inside Sales


Reports To:
Inside Sales Manager


ESSENTIAL DUTIES AND RESPONSIBILITIES

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Other duties may be assigned.
  • Develop clear and effective quotations for current and prospective customers, representatives and/or Regional Sales or Industry Sales.
  • Complete proactive open quote followup or new product information phone calls.
  • Establishes, develops and maintains relationships with current customers, prospective customers and/or representatives in the assigned territory to generate new business for the organization's products and services.
  • Resolves customer complaints by investigating problems, developing solutions and making recommendations to
  • Support new business development activities by followup phone calls on sales leads, as required.
  • Develops customer accounts by suggesting related and new product items and explaining technical features to customers and representatives.
  • Travel to representative and customer sites to train on products, internal processes and the resources available to support their needs.
  • Participate in trade shows and conventions in assigned territory.
  • Maintains and improves superior results by following procedures and recommends improved policies and
  • Possess basic understanding of VEGA Terms and Conditions to negotiate and assess significance of customer requests.
  • Assist sales support to clarify model codes and equipment descriptions, address price deviations, make commission assignments, resolve credit holds, and provide other information as required.
  • Determine and assess financial and performance impact of quote and order request changes.
  • Field incoming inquiries for post order service and support issues. Ask probing questions to determine best course of action to fulfill customer needs and minimize VEGA costs.
  • Issue timely and detailed Material Return Authorizations (MRA's) for VEGA equipment.
  • Make decisions regarding issuance of credits and creation of special exchange terms, using defined guidelines.
  • Initiate internal quality reporting process via electronic quality system.
  • Identify waste, issues, and ideas for improvements.
  • Share "What Went Well?" and "What Needs Improvement?" in Daily RIG Huddle.
  • Work on assigned Improve/Grow projects.

QUALITY RESPONSIBILITIES

  • Focus on customer satisfaction through continuous improvement. Understand, implement and maintain the Quality Policy of VEGA.
  • Identify and implement corrections to problems and opportunities for improvement, both individually and through
  • Follow procedures and work instructions in compliance with ISO 9001:201
  • Performs facility tours of VEGA's campus (training, sales and production buildings).
Maintains and improves superior results by following procedures and recommends improved policies and

  • Possess basic understanding of VEGA Terms and Conditions to negotiate and assess significance of customer
  • Assist sales support to clarify model codes and equipment descriptions, address price deviations, make commission assignments, resolve credit holds, and provide other information as required.
  • Determine and assess financial and performance impact of quote and order request changes.
  • Field incoming inquiries for post order service and support issues. Ask probing questions to determine best course of action to fulfill customer needs and minimize VEGA costs.
  • Issue timely and detailed Material Return Authorizations (MRA's) for VEGA equipment.
  • Make decisions regarding issuance of credits and creation of special exchange terms, using defined guidelines.
  • Initiate internal quality reporting process via electronic quality system.
EDUCATION and/or EXPERIENCE

  • Four year Degree, preferably in a Technical Field. AND customer service experience.
OR
- equivalent combination of education and experience.


COMPUTER SKILLS

  • Proficient in the following computer software programs: Microsoft Office Products

COMPANY PROVIDED EQUIPMENT

  • Employee is provided Companyowned communications equipment and is responsible for its security.
  • Employee isexpected to use care to avoid losing or breaking equipment.
  • If provided a Tablet or iPhone Employee is required to have the equipment available during nonwork hours and

PHYSICAL DEMANDS

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • While performing the duties of this job, the employee is frequently required to stand and walk; use hands to operate computer; and talk and hear.

WORK ENVIRONMENT

  • While performing the duties of this job, the employee is occasionall
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