Analyst, Voice and Network Services - Toronto, Canada - Canadian Blood Services

Canadian Blood Services

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job category:
Information technology

Job posting ID: 4683

Employment status:
Regular full-time

Classification:
ASO/IT A

Salary/Rate of pay:
$67,000 - $79,500

Application deadline:

Together, we can make all the difference in the lives of others.
Be part of a dynamic, collaborative and caring organization committed to saving and improving lives.

Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

If you are looking for a rewarding experience with a values and mission-driven team, join Canada's Lifeline and make a meaningful difference.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play._

About the role

Canadian Blood Services is looking for a
Regular full-time
Analyst, Voice and Network Services to join our dynamic
IT Infrastructure Operations & Delivery team in Toronto.

In this role, you will be responsible for the delivery and support of Canadian Blood Services core network services used by internal and external CBS stakeholders to meet CBS' business goals.

The key responsibilities include the deployment, configuration, maintenance, and support of the core network services and enterprise networking infrastructure including cabling, switching, routing, firewalls, wireless, WAN, VoIP, and network monitoring.

Key responsibilities include:

Monitor existing systems and provide day to day support regarding performance issues, voice call issues, or network connectivity issues; troubleshoot incident tickets and manage service requests raised by internal customers pertaining to Canadian Blood Services network and voice services; ensure timely restoration of services to end users, escalating support to more senior technicians as required.
Provide intermediate level support of installations, upgrades of LAN/WAN equipment, and other voice and network infrastructure changes in all locations and data centers, including implementing security procedures and providing documentation (i.e. network diagrams, support documentation, instructional materials) to maintain reliability, stability and security of core network infrastructure to support the essential business processes of Canadian Blood Services.
Work with Canadian Blood Services project teams requiring network and voice service deliverables to identify requirements, coordinate deployment activities required to meet project requirements, open necessary change ticket records in Canadian Blood Services ITSM system and ensure tasks are delivered on schedule.
Manage engagement and escalations with third party service providers with regards to network and voice systems products and services to ensure correct urgency level is assigned to tickets requiring third party support to ensure timely restoration of services to end users.

Education, Training and Experience:

Postsecondary level education in a relevant discipline from recognized academic institution, preferably a University Degree in Computer Science, Information Systems, or equivalent.
Intermediate level knowledge of VoIP fundamentals, networking essentials and experience in a Cisco environment including cabling, TCP/IP, L2/L3 switching, wireless, routing, firewalls, monitoring, and protocol analyzers.

Preference may be given to applicants who have experience with any of the following:

Knowledge of Telephony, VoIP, Cellular, and Call Centre infrastructure
Network troubleshooting in a complex LAN/MAN/WAN environment
Knowledge of Cloud environments, SDN technologies, SIEM technologies
IT security architecture or service development
IT VoIP, Network or Security Vendor Certifications

Demonstrated Competencies, Knowledge, Skills, and Abilities:

Experience deploying and supporting network infrastructure platforms and technology covering some or all the following:

Cisco access, distribution, core Catalyst and Nexus switches
Cisco ASR, ISR, Catalyst routers
WAN MPLS (Layer3, BGP, OSPF, failover routing) in an enterprise environment (over 50 sites)
Cisco wireless controllers and lightweight access points, Cisco Meraki
Cisco firewalls and

VPN:
Cisco Firepower (FTD and ASA ISO), Cisco AnyConnect VPN, site to site VPN, DMZ

Cisco ISE, Cisco DNA Center, F5 Load Balancers, PRTG
Strong interpersonal skills, including establishing collaborative work relationships with customers and colleagues
Excellent problemsolving skills
Ability to convey technical information to nontechnical audiences
Excellent oral and written English communication skills
Team player and able to provide 7x24 oncall support on a rotat