Field Technician - Val-d'Or, Canada - Strongco

Strongco

Verified Company

Val-d'Or, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Province:
Quebec

Branch:
Val-d'Or

Employment Type:
Full Time

Number of Positions:1

SUMMARY

As a member of the Service team, the Field Technician must be a highly motivated team player who completes the duties required in a professional and timely manner.

The hired HD Field Mechanic will be responsible to work in a safe, effective, clean, organized and professional work environment at all times to ensure Strongco's surpasses our customer's expectations.

DUTIES AND RESPONSIBILITIES

Emphasis on the development and implementation of a "Customer Service, customer focused" philosophy, within the department and the branch;
Emphasis on increasing revenues, improving operating efficiencies and overall customer satisfaction through the timely completion of field service work;
Responsible for all aspects of assigned field service calls, including but not limited to:
Proactive customer contact in order to properly identify machine faults;
Timely and accurate diagnosis and repair including computer connection/diagnosis with machine to identify fault codes;
Effective communication to vendor (Volvo) with respect to Tech Line and / or direct calls in order to facilitate accurate diagnosis;
Accurate ordering of required parts and followup to ensure parts are received in order to complete the assigned service work;
Accurate and timely service report submissions (includes time cards);
Care and maintenance of assigned service vehicle and tools;
Daily vehicle checks and CVOR logbooks;
Effective, open and frequent communication with dispatch and office;
Responsible for the return of unused parts upon the completion of field service work;
Responsible for ensuring that all field service work/inquiries by customers and or field dispatch are managed in a professional and timely manner at all times;

CORE COMPETENCIES:

Exceptional customer service skills;
Must possess excellent written and oral communication skills;
Excellent time management skills;
Proficient with hand tools, computer tools, torches, welding equipment, air tools etc.

EDUCATION/ TRAINING:

Postsecondary diploma and/or relevant work experience required;
Licensed Heavy Equipment Certification/license or equivalent.
Strongco will accommodate people with disabilities during the recruitment and assessment processes. _If accommodation is requested, Strongco will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant's needs._