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3 weeks ago
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Success Manager - Canada - Pragma
3 weeks ago
Description
Pragma is supporting healthy and vibrant online communities by creating a backend game engine— a platform of services and tools that enable game studios to launch live-service games.
You'll be joining a passionate, remote-first team (PT time zone) comprised of people that have scaled games such as League of Legends and Destiny 2 and many more games while at Riot, Bungie, PopCap, and EA.
Team members have also scaled platforms at traditional tech companies including Google, Amazon, Microsoft, SendGrid and Tableau. We're seeking a dedicated Customer Success Manager to oversee the relationship between Pragma and our valued customers. To excel, you'll need a deep-seated customer focus, a curious technical mindset, and a knack for cross-functional collaboration.Learn how to use Pragma, which is technical in nature, and be able to effectively teach its features and benefits to customers
Provide prompt and proficient technical support to customers, resolving any issues they encounter.
Lead and manage customer launches, including Alphas, Betas, and Public Launches, ensuring smooth rollouts of their games to players.
Exceptional communication skills to forge collaborative relationships with game studios, embodying a team-like approach.Minimum of 2 years of experience in a Customer Success Manager or related role, preferably within the tech industry.
Proficiency in reading and understanding code, enabling you to grasp technical intricacies and effectively troubleshoot issues.Strong problem-solving abilities and a knack for resolving technical challenges efficiently.
Excellent organizational skills and the ability to manage multiple projects and priorities effectively.
A remote-first work environment with semi-annual in-person meetups
~ 100% employer-paid medical, dental, vision coverage for primary policyholders; 401(k) retirement plan with company match
~ Flexible vacation
~ Remote friendly perks such as snacks delivered monthly
~ Long term and short term disability
All qualified applicants will receive consideration without regard to race, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.
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