Customer Service Representative - Edmonton, Canada - John Crane

John Crane
John Crane
Verified Company
Edmonton, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

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Description
The Customer Service Representative assists John Crane Canada customers with all aspects of purchases and repairs of Mechanical Seals.


Duties & Responsibilities

  • Initiates and enters orders by interpreting customer requirements and drawings to compile bill of materials.
  • Coordinates with the Engineering, Purchasing, Assembly, Manufacturing and Invoicing departments to discuss customer orders and requirements.
  • Responsible for complete order management to ensure delivery commitments are met and to take appropriate action in the event of a delivery delay.
  • Identifies returned materials and assists walkin customers as required.
  • Maintains reference files of procedures, products lists, special pricing, quotes and other relevant data.
  • Performs other duties as required.

Diversity & Inclusion
We believe that different perspectives and backgrounds are what make a company flourish.

All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics.

We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.


The Individual

Education/Training:
Mechanical Technologist/Technician College Diploma preferred


Experience: 2 years of customer service related experience in a manufacturing setting


Knowledge/Skills:


  • Ability to read detailed drawings and utilize measuring instruments
  • Must have effective written and verbal communication skills
  • Computer skills including Microsoft Office

About Smiths
**About John Crane
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