Payroll Operations Support Specialist - University of British Columbia (Vancouver campus), Canada - University of British Columbia

University of British Columbia

Verified Company

University of British Columbia (Vancouver campus), Canada

1 week ago

Posted by:

Sophia Lee

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Description

Staff - Union

Job Category

CUPE 2950

Job Profile

CUPE 2950 Salaried - Senior Financial Spec 1a (Gr9)

Job Title

Payroll Operations Support Specialist

Department

Payroll Operations Pod 1 | Payroll | Financial Operations | VP Finance and Operations

Compensation Range

$4, $5,371.00 CAD Monthly

Posting End Date

December 11, 2023

Note:
Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students.

Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

The Payroll Operations Support Specialist provides strong customer service and payroll expertise to the Payroll Community on behalf of Financial Operations.

This role contributes to the Payroll team by providing support and problem resolution while ensuring that customer service levels are met at all times.

Organizational Status

Reports to the Payroll Team Lead and Manager, Operations and Control. Interacts directly with Financial Operations Stakeholders, Payroll Team Leads, and other UBC clients.

Work Performed

Primary Responsibilities

Administers payroll, coordinates work processes, establishes work schedules and priorities to resolves complex issues.
Frontline liaison for various staff on campus to solve technical problems, missing reports, status of transactions, etc.
Ensures team compliance to standards based on established policies and procedures by monitoring and evaluating the quality of service provided, identifying areas of improvement, following up, training and coaching staff.
Provides support for the Payroll and Benefits module, policies and process inquiries; includes troubleshooting and resolving ServiceNow tickets and Workday Notifications to provide Payroll Representative support.
Analyzes incidents and provides recommendations for business process and system improvements to reduce payroll user problems and to improve data.
Escalates highly complex issues to Team Leads or Manager, Payroll Operations & Control.
Develops and maintains business process documentation
Assists in the production of tax forms (T4A and T4A's) as part of the calendar yearend requirements
Distribute output such as reports, etc. to appropriate recipients; maintain accuracy of distributions lists for confidential reporting distribution in adherence with current Privacy Laws
Responsible for ensuring communication to appropriate groups advising of critical dates reflecting system events, downtime, cutoff dates and scheduled deadlines to ensure accurate processing of information
Maintain standard operating procedures of all Workday payroll processes.
Provide recommendations for efficiency gains in existing processes and work with members of the community to implement changes.
Carry out other related duties and assignments as directed by Reporting Manager.

Other Requirements

Required to work certain evenings, weekends and holidays due to strict deadlines and process restrictions.

Consequence of Error/Judgement

The position requires the ability to identify and execute process improvements and a talent for people development.

The position will assume responsibility for the coaching, mentoring and development of a team of up to 6 staff in addition to implementing process improvements and efficiency.

Employees not being paid or being paid late resulting in loss of employee loyalty, grievances, and ultimately employee turnover with the University.

Supervision Received

Works with minimum supervision, but under administrative direction and strict deadlines.

Supervision Given

Provides technical direction to Financial Operations regarding payroll and benefit functions and workflow. Serves as a point of contact for team members. Coordinates and communicates with the Payroll Team Leads role to ensure process completion, meeting of deadlines and work coverage. Adopts a coaching and mentoring approach and develops team skills to foster a cooperative and respectful working environment

Minimum Qualifications

High school graduation, plus Diploma in Accounting or Payroll CPA Level 2, plus four years of related experience, or an equivalent combination of education and related experience.

Willingness to respect diverse perspectives, including perspectives in conflict with one's own
Demonstrates a commitment to enhancing one's own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

High school graduation, plus a two-year post-secondary diploma in accounting, finance or business. Three years of related experience or an equivalent combination of education and experience. Payroll Compliance Certification PCP r