Business Support Analyst - Ottawa, Canada - Entrust Datacard

Entrust Datacard

Verified Company

Ottawa, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Career Growth, Flexibility and Collaboration

Entrust is dedicated to securing a world in motion by enabling trusted identities, payments, and data protection around the globe.

Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact

The Company:

Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world.

Entrust's technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.

We Believe:
Securing identities is most effective when we value all identities.

We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard.

From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another.

And, of course, to be themselves.

We're looking for a Support Systems Analyst - Hybrid in Ottawa or Dallas

The Entrust Support Team is passionate about learning and continuous improvement.

Join our fantastic globe support organization to collaborate on how we can continue to grow and improve our Customer Experience.

- We offer flexibility- We offer a diverse work environment- Futureproof your career with a job in information security

How you will make an impact:

Leads new features enablement initiatives for the Entrust subscriptions platform
Gathers business and technical requirements for new subscriptions platform features
Performs QA testing, creates knowledge base articles, trains users, and coordinates user acceptance testing on changes to the platform-
Troubleshoots and resolves platform production support issues
Evaluates product releases and planned patches
Coordinates platform planned & unplanned outages

Qualifications:
Basic Qualifications- B.S. Degree in Computer Science, Information Systems, Accounting, or related experience- Ability to think outside of the box to solve challenging problems and drive continuous improvement- Must be able to lawfully work within the country in which they work and have unrestricted work authorization for that country

Preferred

Qualifications:

Experience with Marketplace (AWS, Azure, Google) listings and management
Experience with Zuora, Salesforce Service Cloud Classic, Salesforce Service Cloud Lightening, Salesforce Communities, Salesforce Experience, Oracle EBS, Magento, JIRA, Confluence
Microsoft Visio or other process mapping software
Microsoft Project, Microsoft Planner, Trello, or other project management software
Experience with Agile development and Scrum processes
Technical experience with HTML or template/markdown language
Experience with calling REST APIs using Postman or similar API client

Why Should You Apply?- Leader in the security industry- Friendly, supportive & knowledgeable teams- Opportunities for on-the-job training- You'll help secure identities

For more information, visit

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Entrust Corporation is an EOE/AA/Veteran/People with Disabilities employer.

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