Front Desk Receptionist - Winnipeg, Canada - Heartland Fertility Clinic
Description
Full Job Description
Position Title:
Front Desk Receptionist
Job Status:
Full Time, Monday - Friday
Number of Positions:
One (1)
Reports to:
Administrative Billing Manager and Clinic Business Operations Manager
About Us:
At Heartland Fertility and Gynecology Clinic, we strive to provide support, knowledge, choices and treatment for our fertility patients, ultimately helping them achieve their goal of becoming parents.
Your Role:
Responsibilities:
- Responsible for answering the multiline phone system, ensuring calls are transferred promptly to the appropriate department
- Inputting patient demographics into the EMR, ensuring accuracy and attention to detail, booking appointments.
- Accepting patient payments for treatment and procedures and ensuring proper patient information and payment amount is communicated to the Billing Team.
- Checking patients in upon arrival to the clinic.
- Rooming patients for physicians, turning over rooms, cleaning beds and equipment inbetween each patient visit.
- Responsible for all incoming and outgoing mail, including FedEx items for the team.
- Filing incoming documents, including but not limited to faxes, scans and incoming referral requests.
- Adding new patient referral requests to the physician waitlists.
- Completing tasks as assigned
- Providing exceptional customer service and patient care regardless of age, culture, gender or sexual preference
- Other duties as assigned.
Experience/Position Requirements:
- Minimum 2 years experience in a medical clinic or hospital environment required.
- Medical Office Assistant or Unit Clerk Certification would be an asset. Previous work experience relevant to the field will be considered if no certification.
- Knowledge of Women's Health medical terminology.
- Experience using EChart and EHub would be an asset.
- Excellent and efficient computer, communication and organization skills.
- Experience with Accuro is required.
- Must be able to work effectively and productively both independently and as part of the Heartland team
- Ability to multitask as needed
Job Types:
Full-time, Permanent
Pay:
$18.00-$21.00 per hour
Benefits:
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Onsite parking
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Experience:
- Front desk: 1 year (preferred)
Work Location:
In person
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