Customer Support Specialist - Ottawa, Canada - Recollective Inc.

Recollective Inc.

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Who We Are
Recollective is the world's leading online qualitative research platform.

Over the past decade, we've worked with some of the largest and most ambitious organizations to help them engage with their target audiences to gain valuable and actionable insight.

With an award-winning suite of powerful research functionalities supported by highly skilled in-house research and service professionals, Recollective makes it easy for our customers to conduct their research online.

Whether as a fully customizable DIY solution or implemented with the support of our growing network of global service partners, Recollective is in use at thousands of organizations around the world.

Find out more about us and our story here

Scope of the Role

As a Customer Support Specialist, you are a Recollective software expert and highly effective communicator, able to both educate and rapidly execute solutions for our global customers.

Role Responsibilities

Provide technical support/troubleshooting for customer inquiries and escalate cases to appropriate internal teams as required
Perform Pre-Launch Check reviews of customers projects and provide suggestions to enhance their knowledge and use of Recollective
Provide discrete inapp support during live research sessions for customers
Document customer experiences and formal feedback
Support and collaborate with Recollective's product and sales teams
Contribute to the maintenance of Recollective's internal and customerfacing knowledge bases, creating written content as needed

Required Skills and Experience

University or College degree or diploma in any discipline
Ability to accurately problem solve by understanding a workrelated problem or situation, and taking action to resolve it appropriately.
Ability to empathize with the customer and provide an exceptional support experience.
Experience leading live video and screen sharing sessions
Selfstarter that is able to work unsupervised, effectively and committed to continuous learning

Location

This position is open to all applicants located in Canada, although preference will be given to those located in Ottawa and those willing to work within the Eastern Time Zone.

We offer supportive and flexible work arrangements to all our employees - a mix of in-office and virtual.

Take a 3D tour of our beautiful, new head office in downtown Ottawa (World Exchange Plaza).
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What We Can Offer You
When you join Recollective, you become part of a friendly, welcoming culture that we are particularly proud of. Choose to build your career with us at Recollective and here's what you can expect

We communicate constantly, openly and honestly; our CEO hosts companywide meetings twice per week and candidly shares important business updates
We do what's right for our customers and then some so they come back and bring friends
We have fun doing serious work
We seek new ways to grow the company and each other
We embrace flexibility, fairness and equality
We learn and get better from every experience
Competitive compensation
Superior health benefits (Health, dental, vision etc.)
RRSP matching and much more

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We want to be sure that everyone is able to participate fully and equally in our selection process. If you are selected for an interview, please let us know if you require any special accommodation.

Recollective is committed to protecting our job applicant's personal information. We gather, store and handle data fairly, transparently and with respect towards individual rights. By applying, you declare that you have read, understand, and consent to our Job Applicant Privacy Policy.