Logistics Coordinator - Burlington

Only for registered members Burlington, Canada

1 day ago

$50,000 - $65,000 (CAD)

Company Description · CS-1 Transportation Inc. is a full-service transportation and logistics company offering solutions such as full truckload (FTL), less-than-truckload (LTL), expedited ground, air, and ocean services. · We deliver a comprehensive range of integrated logistics ...

Job description

Company Description
CS-1 Transportation Inc.

is a full-service transportation and logistics company offering solutions such as full truckload (FTL), less-than-truckload (LTL), expedited ground, air, and ocean services.

We deliver a comprehensive range of integrated logistics products and services from a single source.

Committed to reliability and efficiency, our goal is to provide exceptional transportation services tailored to meet the unique needs of our clients.

Role Description
This is a full-time on-site role located in Burlington, ON for a Logistics Coordinator. The Logistics Coordinator will need to enter orders into the TMS system. They will need to find trucks for customer

orders, negotiate with carriers/customers to move freight in the most efficient way possible while meeting the expectation of our customers.

Trace and track loads on weekends.

Responsibilities
Field and direct all incoming phone calls as required
Respond to all e-mails in a timely fashion including customer e-mails for pickups, rates and availability and updates (when shipping day of)
Direct any e-mail / phone calls / faxes or PDF files to the correct department or person
Responsible for order entry, using a check list for accuracy. This includes pick up/delivery addresses,
contacts at each location, PO/SO/Reference #s, using our checklist to be thorough and precise.
Carrier search and rate negotiation (accessing TMS History as leverage)
Dispatching contracts to carriers, with all/any special instructions, once rate has been agreed upon
Confirming customs broker information and entering into TMS
Saving all documents (BOLS/Customs docs/Packing lists) to the server
Saving all emails with spot quotes to the server
Setting up correct e-mails for all customer and carrier for updates and tracking
Ensuring Carriers have insurance, and an acceptable safety rating before securing
Resolving any issues regarding any order with the carrier brought to dispatch by Customer Service. This
may include any accessorial, carrier delays or service problems that are more than just minor and CS
cannot resolve quickly.
Finalizing any accessorial charges brought to your attention by customer service with the carrier and the customer

Additionally, you will be crossed trained how to work in customer service, especially on weekends:
To handle all aspects of the company's operations from phone calls to dealing with carriers
To track and trace current loads
Inform the customer the whereabouts of their freight via email, or phone
Collect POD from carriers within a reasonable amount of time
Add carrier packets and update profiles
Update shippers and consignee profiles
To assist in saving documentation, customs docs and facilitating the docs to carriers

Qualifications
Excellent verbal and written communication skills.
Extensive knowledge of customer service procedures and principles.
Organized with attention to detail – takes pride in work
Multi-tasker with strong ability to prioritize effectively
Ability to adapt to new software with strong typing skills
Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor
Excellent problem-solver skills, very resourceful
Strong ability to prioritize effectively
Proficient in Microsoft Office Suite or related software
Takes pride and ownership of work
Transplus or Fleet Manager experience is a plus
Previous Industry experience is a plus

Disclosure Statements
This position is not for an existing job vacancy. Please note that we do not use Artificial Intelligence (AI) to screen candidates.

Job Types:
Full-time, Permanent

Position:
Logistics Coordinator (12hr)

Job Type:
Full-time, Permanent

Salary:
$50,000 - $65,000 (based on experience)
Hours: 12 hour shifts (1 hour break) - Rotation every (4) days. (four days on, four days off)
Includes weekends and statutory holidays
Requires coverage of overnight shifts (7pm to 7am) due to vacation and sick time.

Location:
Head Office South Service Road, Burlington, ON

Office or Hybrid:
Office based position

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