Jobs
>
Mississauga

    Delivery Service Manager - Mississauga, Canada - Roche

    Roche
    Roche Mississauga, Canada

    Found in: Talent CA C2 - 1 day ago

    Default job background
    Full time
    Description

    The Position

    Delivery Service Manager

    Mission :

    As Delivery Service Manager you are accountable for the design, delivery and continuation improvement of services for a set of integrated technology products enabling Roche to make and deliver quality pharmaceutical products.

    What you'll be working on:

  • Own every aspect of the service delivery, governance and performance
  • Collaborate with business leaders to establish fit for purpose quality services and act as an escalation for major issues
  • Accountable for service quality, efficiency, effectiveness and consumer satisfaction with the running of the service.
  • Accountable for implementing Service lifecycle strategy according to the product roadmap.
  • Defines service runs in compliance with service metrics relevant to the consumer, identifies new ones and design the methods to measure them.
  • Responsible for driving continuous improvements to facilitate 'good enough' team output and elevating overall service experience
  • Collaborate with Product Managers and business leaders to ensure releases and changes are delivered in a controlled and compliant manner
  • Lead the service delivery teams composed of internal and external third party partners to achieve fit for purpose service levels in productivity, quality, output, and cost
  • Ensure processes are designed, updated and socialized with audits and compliance in mind. Support audit readiness and inspections
  • Play a key role in establishing the implementation and continuous maturity of DevOps

    • The ideal candidate:

  • Has the ability to influence and ensure efficient and effective delivery of operational plans
  • Has knowledge and experience of all aspects of IT Service Management processes
  • Has experience defining and controlling SLAs, KPIs and contract management
  • Has experience to build solid System Owner skills that keeps systems aligned with business needs and regulatory requirements
  • Has experience working in DevOps and CI/CD environments
  • Passionate about learning, sharing and further developing 'best practice and embed it as next practice to achieve greater impact
  • Result driven and ability to drive effective outcomes with an agile mindset
  • Positive attitude and high energy with exceptional cross-group collaboration working with partner teams
  • Possess a combination of analytical thinking, hands-on problem solving, and a customer-service mindset

    • Requirements:

  • 8+ years of relevant experience as Delivery Service Manager providing mission-critical services in a global organization
  • Bachelor's degree in computer science, information systems or a related study (or equivalent project-related experience)
  • Expert in the discipline of IT Service Management, preferably certified in ITIL V3/V4
  • Experience in Computer Systems Validation (CSV)
  • Support Audit readiness at the site and awareness of regulations like HIPAA, GDPR, FDA CFR Part 11 will be an asset
  • Experience in highly regulated industry, preferably Life Sciences
  • Good stakeholder management and communication skills
  • Experience in supporting global initiatives, programs and projects and coordinate implementing the same at site level
  • Working hours: Normal hours, with flexibility to participate in virtual meetings outside of normal hours and to respond to escalations in the event of major incidents
  • Nice to have: Knowledge of the Scaled Agile Framework (SAFe)

    • This position is not eligible for relocation support.

    This position is open to applicants legally authorized to work in Canada.

    Roche is an equal opportunity employer and prohibits unlawful discrimination based upon any legally protected ground. Roche will make a good faith effort to accommodate the individual needs of applicants with disabilities in our recruitment process.

    NOTE: All employment is conditional upon completing and obtaining a satisfactory background check, including educational, employment, references and criminal records (for which a pardon has not been granted) checks.

  • ASSA ABLOY

    Service Manager

    Found in: Talent CA C2 - 6 days ago

    ASSA ABLOY Mississauga, Canada

    We are looking for a detail-oriented Service Manager to lead our Service department with a focus on safety, continuous improvement, relationship building, communication, strategic thinking, and profitability. You will foster a "safety first" culture through awareness, training, a ...

  • Société Financière Manuvie

    Associate manager, audit and advisory services

    Found in: Jooble CA O C2 - 16 minutes ago

    Société Financière Manuvie Toronto, ON, Canada

    Nous sommes un fournisseur de services financiers qui s'emploie à faciliter les décisions de nos clients et de nos collègues partout dans le monde et à les aider à vivre mieux. De nos initiatives environnementales à nos investissements dans la collectivité, nous montrons la voie ...

  • SS&C Fund Administration Company

    Manager - Investor Services

    Found in: Jooble CA O C2 - 16 minutes ago

    SS&C Fund Administration Company Mississauga, ON, Canada

    Manager, Investor Services page is loaded Manager, Investor Services · Apply locations Mississauga, Canada Toronto, Canada time type Full time posted on Posted 2 Days Ago job requisition id R15789 SS&C is a global provider of investment and financial services and software for th ...

  • FANUC America Corp.

    Technical Services Manager

    Found in: Jooble CA O C2 - 11 minutes ago

    FANUC America Corp. Mississauga, ON, Canada

    At FANUC Canada Ltd. we are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported. · We are looking for talented people who value i ...

  • SS&C Fund Administration Company

    Manager, Investor Services

    Found in: Jooble CA O C2 - 16 minutes ago

    SS&C Fund Administration Company Mississauga, ON, Canada

    Manager, Investor Services page is loaded · Manager, Investor Services · Apply locations Mississauga, Canada Toronto, Canada time type Full time posted on Posted 2 Days Ago job requisition id R15789 SS&C is a global provider of investment and financial services and software fo ...

  • ASSA ABLOY

    Managed Service Coordinator

    Found in: Jooble CA O C2 - 18 minutes ago

    ASSA ABLOY Mississauga, ON, Canada

    Requisition ID Posted - Dock Products Canada, Inc - BSI DB NA National Accounts Group - CAN: Ontario (Mississauga - Trinity Dr)- General Management - Posting Country (1) - Yes - Mid-senior level - Travel Required: 11%-30% · We are looking for a detail-oriented Service Manager to ...

  • FNF Canada

    Manager, Client Services

    Found in: Jooble CA O C2 - 18 minutes ago

    FNF Canada Mississauga, ON, Canada

    Date Posted: March 25, 2024Location: Mississauga, ONDepartment: Lending Solutions · FNF Canada is a leading service provider to financial institutions in the area of mortgage processing, tax and appraisal services, and title insurance. We pride ourselves on our relentless focus ...

  • Baxter Healthcare

    Regional Service Manager

    Found in: Jooble CA O C2 - 17 minutes ago

    Baxter Healthcare Mississauga, ON, Canada

    Vantive: A New Company Built On Our Legacy · Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people ...

  • Brand Momentum

    Service Office Manager

    Found in: Jooble CA O C2 - 16 minutes ago

    Brand Momentum Mississauga, ON, Canada

    Location: Canada-Ontario-Mississauga · Time: Part Time (16hrs per week, 4-6 hrs. typically MON-THR, mandatory TUE & WED) · Position Purpose: · Reports to VP Strategy, Planning & Category Management performing office services functions for the Canadian head office and remote tea ...

  • AtkinsRéalis

    Manager, Field Service

    Found in: Jooble CA O C2 - 17 minutes ago

    AtkinsRéalis Mississauga, ON, Canada

    Manager, Field Service & Fuel Handling · AtkinsRéalis is one of Canada's largest private sector nuclear engineering groups. We have been providing a wide range of services to the nuclear industry in Canada and around the world since for more than 60 years. We are proud to be the ...

  • Guhuza

    Project Management Services

    Found in: Jooble CA O C2 - 16 minutes ago

    Guhuza Mississauga, ON, Canada

    Full Time Project/Program Management Job Opportunities in Project/Program Management job in Mississauga Job Opportunities in Project/Program Management · Back to Results · Modify Search · Job Opportunities in Project/Program Management · Job ID: · Location: · Mississauga, O ...

  • Midas

    Automotive Service Manager

    Found in: Talent CA C2 - 1 day ago

    Midas Mississauga, Canada

    At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through years of automotive repair experience. · We are looking for automotive service managers to manage and direct al ...

  • FNF Canada

    Manager, Client Services

    Found in: Talent CA C2 - 6 days ago

    FNF Canada Mississauga, Canada

    FNF Canada is a leading service provider to financial institutions in the area of mortgage processing, tax and appraisal services, and title insurance. We pride ourselves on our relentless focus on enhancing the value of our services to our clients through continuous improvement ...

  • Spectrum Health Care

    Manager, Client Services

    Found in: Talent CA C2 - 4 days ago

    Spectrum Health Care Mississauga, Canada Full time

    Company Description · Your happiness and well-being are top priorities at Spectrum We offer competitive wages, paid sick days, RRSP matching and more · We are hiring a Manager, Client Care Services to support our Peel branch. This position will work out of our Mississauga o ...

  • JTI

    Category Manager, Services

    Found in: Talent CA C2 - 3 days ago

    JTI Mississauga, Canada

    JTI-Macdonald Corp., established in 1858, is one of Canada's oldest and leading tobacco companies employing approximately 500 employees across the country with the headquarters in Mississauga (Ontario), manufacturing facilities in Montreal (Quebec) and sales offices across the co ...

  • Rush Enterprises, Inc

    Lease Service Manager

    Found in: Talent CA C2 - 6 days ago

    Rush Enterprises, Inc Mississauga, Canada Full time

    Rush Truck Centres of Canada is a part of Rush Enterprises, the largest commercial vehicle dealership group in North America. We represent a wide range of industry-leading truck and trailer brands backed by parts, sales, service, collision repair, lease and rental support. With 1 ...

  • Midas

    Automotive Service Manager

    Found in: Talent CA C2 - 1 day ago

    Midas Mississauga, Canada

    At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through years of automotive repair experience. We are looking for automotive service managers to manage and direct all s ...

  • Bayshore HealthCare

    Client Service Manager

    Found in: Talent CA C2 - 6 days ago

    Bayshore HealthCare Mississauga, Canada

    Job Description · JOB SUMMARY · The Client Service Manager, under the direction of the immediate Supervisor, oversees the coordination of client care schedules by the Client Service Coordinators in the Mississauga Government Branch. S/he is responsible for timely data entry of ...

  • Apex Group

    Client Service Manager

    Found in: Talent CA C2 - 6 days ago

    Apex Group Mississauga, Canada

    Description · The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Apex has continually improved and evolved its product suite by surrounding these core administrative services with addi ...

  • Hong Leong Bank Berhad

    Manager, Trade Services

    Found in: Talent CA C2 - 1 day ago

    Hong Leong Bank Berhad Mississauga, Canada Full time

    If you are looking to excel and make a difference, take a closer look at us... · We are seeking an experienced trade service professional to join our Wholesale Credit Operations team. The Manager of Trade Services is responsible for the processing of trade transactions to ensure ...