Business Services Coordinator - Toronto, Canada - CBI Health

CBI Health
CBI Health
Verified Company
Toronto, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

Business Services Coordinator - Centralized, Work from home
CBI Health is Canada's leading community-based healthcare provider, delivering both rehabilitation and home health services.

Our integrated, interdisciplinary network delivers physical and mental health services in clinic, home and facility settings or remotely through virtual care / telehealth.

With over 12,000 dedicated staff supporting over 800 communities across the country, we deliver proven outcomes that meet the evolving healthcare needs of Canadians.


About this opportunity:


The Business Services Coordinator will form part of a National team of Disability Services and will work closely and collaboratively with referral sources, clinical teams and other stakeholders to manage referrals through an effective process to ensure appropriate access to care.

The BSC is accountable for ensuring a high quality of customer service that exceeds standards and expectations of CBI Health and stakeholders.


Take an inside look at what you'll do each day:

  • Central referral management inclusive of triage processes
  • Accurately schedule and confirm clients, when appropriate, in scheduling system within targeted timelines and in accordance with SLAs (or utilize Escalation process when unable to do so)
  • Initiate file management tasks on files as assigned by CCC for single discipline or similar files
  • Complete data entry for reporting requirements, analysis, and tracking requirements
  • Serve as a liaison between National Team and the clinics and associated business units
  • Provide administrative support in conjunction with BSC colleagues and to national initiatives as they arise
  • Seek to develop more efficient methods for all processes within the network to ensure effective and efficient delivery of services
  • Provide exceptional customer service and experience with internal and external clients and stakeholders

What you will need to be successful:

Knowledge, Education and Experience:

  • Previous experience in a customer service driven environment
  • Experience working in deadlinedriven environments
  • Able to work well in a team environment, handle multiple assignments and meet deadlines
  • Knowledge of funder requirements is a plus
  • Manages multiple priorities as circumstances and information change frequently

Key Skills and Abilities:

  • Selfstarting ability
  • Timeliness and dependability
  • Multitasking
  • Self-Discipline
  • Organizational skills

About Us
For millions of Canadians, CBI Health is where better begins.

We are Canada's leading community healthcare provider, reliably delivering innovative rehabilitation and home care programs that help our clients achieve their health goals.

With 250+ locations and supporting more than 800 communities, people are at the heart of what we do.

Every day, all across the country, our 13,000 staff work together to make a meaningful difference in our clients' lives and help shape healthcare for the better.

Learn more at


CBI Health is proud to be recognized by Deloitte as one of
Canada's Best Managed Companies for the 15th year in a row.

A huge thank you to all our team members, whose dedication, passion, and innovation have enabled us to achieve this recognition year after year.

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