Consultant, Managed Security Services - Mississauga, Canada - CDW

CDW

Verified Company

Mississauga, Canada

6 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Forsythe Technology is a CDW company. We share common values as a performance-driven, customer-focused culture.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers across the globe.

_ This role will support our Mississauga, Ontario area Security Operations Centre, and can be based from the Toronto area, or remotely from elsewhere in Canada. For this role, we're seeking an individual with a strong background in SIEM tools (IBM QRadar, Splunk, Exabeam, Sumo Logic)_

The Consultant performs ongoing client support for complex technical performance issues and develops recommendations to ensure adherence to service level agreements and customer service excellence.

The Consultant may specialize in a particular discipline and continues to develop a platform of technical expertise.

In addition, the Consultant is required to provide input on how to drive process improvements, gain efficiencies, and create opportunities for improved workflow and automation.

What You'll Do:

Services Delivery (80%)

Manages complex technical questions and ticket escalations and monitors system performance
Identifies and makes recommendations on technical deficiencies, service performance issues, product utilization, bugs, and enhancements
Recommends process improvements in order to drive efficiencies, reduction of the average time to troubleshoot, and reducing falsepositive alerts
Develops customized reports and presentations, and provides technical knowledge transfer and analysis to clients on performance status, trends, and metrics
Performs ongoing analysis and system testing of new system releases, upgrades, and/or patches to supported technologies
Applies Trusted Advisor techniques to build up client trust and influence loyalty
Confidently runs great meetings, differentiating services per Managed Security Services positioning
Hosts monthly meetings and tuning calls with assigned accounts

Professional Development (20%)

Helps improve the team, proactively engages when service is inconsistent, or risk is identified
Mentors team with technical advice / support
Develops best practices, strategies, methodologies, documentation and templates suitable for use by other Consultants and Analysts
Attends training sessions or shadowing activities, and obtains industry related certifications as determined by the Manager

Basic Qualifications

Bachelor's degree (B.A./B.S.) or 3year diploma in Engineering, Computer Science, or a Technology related field
Has one of the following required combinations of technical certifications and experience:
Holds technical certifications for at least four (4) technologies for which Sirius provides managed security services*
and has at least three (3) years of IT Support experience in a client-focused environment, and/or working in a security operations center
Holds technical certifications for at least three (3) technologies for which Sirius provides managed security services*
and has at least four (4) years of IT Support experience in a clientfocused environment, and/or working in security operations center
Holds technical certifications for at least two (2) technologies for which Sirius provides managed security services*
and has at least six (6) years of IT Support experience in a clientfocused environment, and/or working in security operations center
Managed Security Services certifications may include, but are not limited to:

Check Point:
CCSA,

CCSE:
Cisco; CCNA-Security, CCNP - Security, CCIE - Security;

Blue Coat:
BCCPA, BCCPE;

Palo Alto:
ACE, PCNSE; SANS GCIA, GCIH, QRadar CSC, Splunk, LogRhythm, or similar technology certifications_

Other Position Requirements

Experience with one (1) or more of the following: Incident Handling, SIEM Tools, and/or Cloud Security
Solid prioritization / time management skills
Experience with direct system engineering or support involving hardware, software and services at an enterprise level for at least one product lines in the designated practice
Direct involvement in working with internal and external teams to implement and troubleshoot complex configuration hardware, software and services
Experience presenting ideas and solutions to clients and adapting presentation style to fit particular client situations
Demonstrated knowledge of company products and services, testing methodology, and system troubleshooting
Demonstrated ability to investigate complex problems where analysis of situations or data requires an in

- depth evaluation of variable factors from multiple IT infrastructure systems

Demonstrated ability to establish positive working relationships and conduct complex and important work critical to the organization in a team, consulting environment
Proven ability to select resolutions and techniques that meet technical requirements within the context of best practices, and make recommend