Service Appointment Coordinator - Toronto, Canada - Gyro Auto Group- Mazda/Hyundai

Gyro Auto Group- Mazda/Hyundai

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Gyro Group of Companies are currently seeking a dedicated
Service Appointment Coordinator/BDC to become a valuable part of our team In the role of a Service Appointment Coordinator, your responsibilities will encompass managing scripted calls, both incoming and outgoing, and arranging as well as verifying service appointments for our esteemed customers.

Moreover, you'll play a vital role in conducting subsequent follow-up calls to ensure that customers enjoyed a top-notch experience during their service appointments.

We are fortunate to share a unique environment here at Gyro with a dedicated, highly skilled workforce that has a proven foundation built on three virtues
:Humble, Hungry and
People Intelligence.

We offer aggressive pay plans, benefits and a rewarding career path. Join a growing organization with a dynamic atmosphere, where opportunity for advancement awaits.

Responsibilities:

Scheduling service appointments for clients vehicles in a courteous and efficient manner
Answering incoming calls
Confirm appointments and reschedule missed appointments
Directing all customer inquiries accordingly
Identify and escalate priority issues
Follow up calls
Assist inperson customer overflow on Service Advisor desk as required

Required Skills:

Previous experience in similar role considered an asset
Excellent verbal and written communication skills
Listening skills
Problem analysis and problem solving
Customer service orientation
Organizational Skills
Team work
Multitask

Additional Perks:

At Gyro, we redefine the dealership experience by offering a multitude of exceptional benefits:

Competitive compensation ensuring your efforts are duly rewarded.
Emphasis on work/life balance, recognizing the importance of personal time.
Comprehensive training programs to continuously develop your skills and expertise.
Extensive corporate support to facilitate your professional journey.
Mentorship and development opportunities to guide your career growth.

Introducing our New Registered Retirement Savings Plan:
Our commitment to our team's future extends further with the introduction of a pension plan.

This strategic investment not only reflects our gratitude for your hard work and dedication but also underscores our enduring dedication to your financial stability and security.

Social Events:
Join our closely-knit community through company-hosted social gatherings and celebrations, fostering a welcoming and enjoyable work atmosphere.

Diverse Workforce:

Become a part of our inclusive and collaborative workforce, where diversity is celebrated and teamwork thrives, creating a vibrant and welcoming environment for all.

Involved Management:
Experience the support of engaged management and owners who prioritize your growth, success, and overall job satisfaction.

Room for Growth:
Gyro has been in business for over 45 years and we are committed to nurturing talent. Expect a clear career trajectory with ample opportunities for advancement, growth, and skill enhancement.

Job Types:
Full-time, Permanent

Salary:
$17.00-$19.00 per hour

Benefits: