Customer Strategy Manager - Markham, Canada - Johnson & Johnson

Johnson & Johnson

Verified Company

Markham, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Johnson & Johnson Consumer Health is recruiting for a Customer Strategy Manager, located in Markham, Ontario.

Caring for the world, one person at a time inspires and unites the people of Johnson & Johnson.

We embrace research and science - bringing innovative ideas, products, and services to advance the health and well-being of the consumers and patients we serve.

Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people throughout the world every day.

As part of one of the largest and most diverse healthcare companies in the world, our brands demonstrate the company's world-class research tools and scientific prowess to provide consumers across the globe with innovative consumer medicines, skin, baby and essential health solutions.

We seek to meet the health needs of families everywhere through a broad range of well-known and trusted health products.

In Canada, we market innovative consumer products focusing on skin and hair care, baby care, wound care, and oral health as well as a broad range of well-known and trusted over-the-counter products through our McNeil Consumer Healthcare division.

Johnson & Johnson's portfolio includes over 30 iconic and best-in-class brands, including but not limited to Tylenol, Neutrogena, AVEENO, Nicorette, Reactine, Listerine, and OGX.

When changing the world is part of your job description, you deserve to be rewarded.

That's why our benefits package is loaded with good stuff that empowers you to be, feel and do your best each and every day.

The benefits we offer at Johnson & Johnson aren't just a reflection of Our Credo values, but a way for us to bring them to more people around the world and create a truly inclusive space where you belong.

When you're at your best, and your family—however you define it—feels safe and well, nothing stands between you and your next breakthrough.

Some of these great benefits include Global Parental Leave and Parental Leave Top up Programs, Paid time off to Volunteer, Fitness Reimbursement programs and onsite Fitness Facilities, Defined Benefit/Defined Contribution Pension plans, Flexible Working arrangement, a broad range of Employee Resource Groups and much more

Do you have a desire for channel and customer strategy? Are you passionate about working on iconic brands that consumers trust? Do you want to join a high-caliber team? If you are driven, collaborative and results oriented, then this team is for you

In this role you will be leading the development and implementation of channel and customer strategies for several beloved brands.

Keeping brand and customer priorities in mind you will deliver channel and retailer specific programs to drive industry-leading category growth for strategic customers.

Key Responsibilities:

Establish differentiated Omnichannel (including ecommerce) and customer strategies that achieve the business goals and financial targets for assigned portfolio, including strategies that increase return on investment based on trade fundamentals.
Strongly contribute into the forecasting process, rolling up external sales inputs and representing the customer projections in the demand planning tactical meetings, with goal of driving outstanding customer supply and service levels and managing internal cash flow
Develop promotional and category growth plans, including trade fundamentals (Retail strategy 4Ps) and Revenue Growth Management framework for assigned businesses to drive competitive advantage at retail, while identifying platform opportunities, and supporting the company's customer segmentation and desired longerterm channel mix.
Build longterm, externally focused strategic plans, including 3 year operating plans, that jointly grows categories for J&J and our retailers.
Coordinate customer initiatives to maximize impact on sales and goal attainment.
Drive successful new product introductions via development of external launch strategy (voice of the customer), management of launch execution for the Sales organization, monitoring performance and adjusting strategy where required.
Monitor monthly POS and share trends, competitor's activity & strategies to ensure external ($ share) and internal targets will be met. Report results internally for portfolio line of sight.
Build and maintain strong crossfunctional relationships throughout the organization.

Qualifications:

Minimum of a Bachelor's degree; preferably majoring in Business or business related field
Minimum 3 years of business/professional experience required. CPG industry is preferred
Advanced analytical skills; strong critical thinking and logic capability
Demonstrated leadership in achieving outstanding sales results
Knowledge or experience in forecasting and/or monthly volume reporting and analysis
Indepth knowledge of consumer sales, consumer products, channels, and Canadian retailers highly preferred
Proven