Duty Manager - Toronto, Canada - Toronto Cricket Skating and Curling Club

Toronto Cricket Skating and Curling Club

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About the Toronto Cricket Skating & Curling Club: As a family-oriented private Club, our mission is to be a Great Club for our members by delivering exceptional experiences, inspired by our warm and welcoming culture. Our vision is to be the private athletic and social club of choice in Toronto. We value Sportsmanship and Camaraderie, Heritage and Respect, Excellence and Innovation, Wellness and Fun. Located in North Toronto, the Club consists of over 4,000 members, with a strong presence in the local social and sporting community.

Overview of Main Duties and Responsibilities:

Responsible for safety and security of all Club operations, including staff and members
Administer the Club security systems including fobs, video surveillance systems and parking enforcement
Take the lead in cases of emergency; complete reports or guide process for all member and staff incidents or accidents while following and guiding Club Emergency Response Procedures
Lead in dealing with difficult and delicate member situations such as member comments and concerns are received and handled
Conducts regular inspections of entire facility throughout shift, ensuring standards and safety processes are maintained (e.g. doors secured, lighting issues identified, no running in the facility, etc.)
Ensure that functions, events and regular business are set up, executed properly, with items/areas put away and/or closed up appropriately; act as "go to" person for function queries (e.g. technology, temperature, etc.) during the event
Maintain visible presence in the Club, accessible to both staff and members and intervening when required
Act as ambassador of the Club with members, visitors and guests
Completes daily shift reports as required

What you will bring to this role:

Excellent verbal and written communications skills with all levels of the organization
Demonstrated ability to creatively resolve conflicts and problems quickly, efficiently and fairly
High levels of initiative, enthusiasm and dedication to providing exceptional customer service
Diplomacy, tact, and good common sense
Strong computer and technological skills
1st Aid, CPR, AED and Smart Serve Certification required or willing to become certified in near future
Continuously learn about the Club relative to its programs and services
Demonstrated leadership skills, including the ability to motivate and coordinate with others
Available during some evenings and weekends
Hospitality and/or private Club experience required with an emphasis on excellent customer service and troubleshooting skills