Revenue Operations Manager - Vancouver
4 weeks ago
Job summary
We're looking for a Revenue Operations Manager to be the cross-functional connector between Sales, Customer Success, Product, Engineering and Leadership. This is not a passive reporting role. You'll own our revenue data end-to-end: consolidating it questioning it extracting insights from it and turning those insights into clear actions that improve retention expansion and growth.Responsibilities
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- Build a Single Source of Truth Partner with Engineering to consolidate data across HubSpot (Sales & Customer Success) Stripe & ProfitWell (billing & revenue) Our B2B SaaS product data (via admin panel / Retool) Intercom (support & engagement) Avoma (Sales & CS calls)
- Turn Data into Insights Identify the key drivers of Churn and retention Revenue growth and expansion Ideal customer profiles ICP Time-to-value and product adoption Analyze both quantitative data metrics usage revenue qualitative signals calls tickets notes Use AI modern analytics tools surface trends patterns faster Track outcomes continuously refine what works Create clear repeatable checklists playbooks to-dos for retaining customers expanding accounts identifying prioritizing great-fit customers Translate insights concrete recommendations Sales CS Product Leadership Track outcomes continuously refine what works Act as neutral trusted partner across teams Challenge assumptions call out uncomfortable truths respectfully clearly with data Ask great questions meet teams regularly deeply understand business actually runs Design dashboards executives operators use Focus clarity over vanity metrics Help team answer What should we do differently next week
Job description
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