Desktop Support Technician Ii - Mississauga, Canada - TekWisen Software Pvt. Ltd

TekWisen Software Pvt. Ltd

Verified Company

Mississauga, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Maintains, analyzes, troubleshoots and repairs computer systems, hardware and peripherals

Documents, maintains, upgrades or replaces hardware and software systems
Identifies, analyzes and repairs product failures, orders and replaces parts as needed
Performs a variety of complicated tasks
Onsite software support
Repair of highend printers and multifunction devices
Hardware repair and software restoration at server component level
Network device replacement/configuration
Basic network troubleshooting
Experience with inventory management, incident response, and reporting
Experience with IT support in an airport environment or Transportation industry an asset
Deploy equipment (including: computers, displays, keyboards, printers, handheld scanners, and other peripheral devices)
Deliver paper / ribbons / toner and reload if required, responding to print and AV incidents;
Perform preventive maintenance of client's assets (including: inspection, basic testing, adjustments, cleaning, upgrading software/firmware, and arrange repair as necessary)

Provide general IMAC services for client's assets Expectations:

Day-to-day responsibilities:

Desktop support L2 troubleshooting
Decommission and assess Redeploy laptops and update all inventory.
Scan and confirm all retired assets have been wiped and get ready for recycling. Then send final list to management and have list approved. Must be at least 350 assets.
Arrange for Retired Assets to be picked up by recycling company.
Good communication (Written/ Verbal), Technical knowhow for L2 troubleshooting and Coordination.

Work schedule: