Manager of Support Services - North York, Canada - A-1 CREDIT RECOVERY & COLLECTION SERVICES INC

A-1 CREDIT RECOVERY & COLLECTION SERVICES INC

Verified Company

North York, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Responsibilities:

Develop and implement strategies to ensure the effective delivery of support services to Clients;
Develop, manage and mentor a team of client account managers and collections support staff;
Provide leadership in the development and implementation of policies and procedures related to support services;
Maintain regular communication with Clients and attend Client performance and compliance meetings;
Participate in corporate audit and certification processes;
Develop and monitor key performance metrics to ensure the department is meeting or exceeding targets;
Work closely with other department heads to ensure seamless communication and collaboration across the organization;
Conduct regular performance evaluations and provide constructive feedback on areas of strength as well as opportunity to team members;
Develop and manage departmental budgets.

Requirements:

5+ years of experience in support services or client account management;
Thorough understanding of the collections and customer service industries;
Established leadership and management skills with a proven track record of effectively managing a team with multiple priorities;
Excellent interpersonal and communication skills, with the ability to build relationships with Clients and colleagues at all levels;
Ability to work effectively under pressure and manage multiple priorities in a fastpaced environment;
Strong analytical and problemsolving skills;
Knowledge of collections industry regulations and best practices is an asset;

To apply, please submit your resume and cover letter detailing your relevant experience and qualifications. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Types:
Full-time, Permanent

Benefits: