Bilingual (Eng./fre.) Automobile Claims Advisor - Montréal, Canada - TD Bank

TD Bank

Verified Company

Montréal, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

398888BR

Insurance

Montreal, QC

February 8, 2023

Company Overview

Department Overview

TD Insurance is part of TD Bank Group, one of Canada's largest financial institutions.

TD Insurance helps protect clients from the 'accidents of life' with a wide range of products including credit protection, life, health, travel, home and auto insurance.

With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.

In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance, we are committed to fostering an inclusive, accessible environment.

With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow.

TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers.

Job Description:

The TD Insurance Auto Centers are a 'one stop shop' for a customer's auto claim needs, where a customer can drop off their vehicle, pick up a rental and speak to a claim's professional.

We strive to build deep and long
- lasting relationships with our customers, by understanding their needs and providing personalized trusted advice.

Join the TD Insurance Auto Center team and think like a customer, act like an owner, innovate with purpose and execute with an impact.

Resposibilities include but are not limited to the following:

Engage customers in conversations to understand and meet their needs by providing them with advice and service regarding coverage and the claims process
Provide sound claims advice at every customer interaction to create a legendary customer experience; look for ways to contribute to the ongoing improvement of the overall customer experience
Ensure customer problems are handled appropriately and escalating issues when necessary; refer customers to appropriate team members or internal partners as appropriate
Demonstrate flexibility to be able to change activities based on customer and business needs
Create a legendary customer experience at every interaction and look for ways to contribute to ongoing improvement of the overall customer experience
Prioritize and manage own workload to meet SLA requirements for service and productivity
Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
Be knowledgeable of practices and procedures within own area of responsibility and keep abreast of emerging trends for claims assessment and litigation
Protect the interests of the organization identify and manage risks, and escalate nonstandard, high risk transactions / activities as necessary
Support the timely and accurate completion of business processes and procedures
Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations
Identify, recommend and effectively execute standard practices and procedures applicable to insurance claims
Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
Participate in personal performance management and development activities, including cross training within own team
Keep others informed and uptodate about the status / progress of projects and / or all relevant or useful information related to daytoday activities
Handle some limited situations for Core Auto
Has limited claim settlement authority and requires next level approval for claims in excess of their authority limit
Complete work within specifically defined parameters with guidance /direction from management as necessary
Leverage the Claims Resources Team to make file decisions on liability and assessment