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    Director Medical Writing - Surrey, BC, Canada - Fraser Health

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    Full time
    Description
    The salary range for this position is CAD $59.Why Fraser Health?

    Fraser Health is the heart of health care for over two million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka'pamux Nations and is home to 32 First Nations within the Fraser Salish region.

    Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers dedicated to serving our patients, families and communities.

    We are seeking a transformative and systems-driven Director, Provider Experience to join the Digital Patient and Provider Experience team.

    As a member of our Clinical Informatics and Provider Experience leadership team, you'll play a pivotal role in advancing our digital health strategy and vision.

    Bring your leadership and consultation skills to this exciting role, as you support the development, coordination, and implementation of initiatives and strategies for building a quality provider experience across the organization and a regional provider adoption program.

    Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring & Trust.

    The Director, Provider Experience is a member of the Clinical Informatics and Provider Experience leadership team and is accountable to lead the development of the strategies for Provider Experience, overseeing the development, coordination, and implementation of initiatives and strategies for building a quality provider experience across the organization.

    This role provides advice and direction to drive the adoption of tools to ensure a seamless, digitally enabled patient and provider experience.

    The Director provides strategic operational leadership on the change management & adoption, and utilization & evaluation of informatics solutions such as electronic medical records, electronic health records, provider order management, electronic documentation, health information exchanges, virtual health and other digital health solutions used by providers across the care continuum.

    This role provides leadership and advice to physicians and clinical programs/departments to strategize and assess needs related to digital health initiatives.

    Provides strategic leadership to ensure a provider centric lens is advanced and supported in the design of clinical information systems and digital health solutions.

    # Provides leadership and/or coaching to providers to incorporate advances in informatics and the development of electronic health records into practice. Assesses competency, including developing corrective learning plans in partnership with medical leadership.
    # In collaboration with Advance Program leadership and others oversees development of the long-range strategic plans, goals, and annual objectives and work plans to guide the implementation and sustainment of Meditech Expanse. Manages and advocates for required budget and supports.
    # Advises the CMIO / VP / ED on the strategic objectives and implementation of major projects; makes timely business decisions and recommendations regarding project budgets and use of resources; ensures legal, financial, and operational activities are consistent and compatible with FH standards.
    # reviews current system applications/systems and reporting to ensure proper internal controls are in place to administer and implement approved FH standards and policies; develops and recommends new and/or changed policies and procedures as required to meet with statutory and operational reporting requirements.
    # Develops an evaluation process that includes identification of key performance indicators (KPIs), data collection, analysis, monitoring system reports, and sharing, and escalation of these as appropriate at the program/specialty level. Facilitates the validation of these KPIs for measurement of process and outcomes, and ensures they are incorporated into system configuration. Uses these measures to monitor adoption and transform clinical practices.
    # Directs the development of strategic clinical informatics initiatives that reflect the dynamic nature of health care, while optimizing patient and provider experience, quality patient care, and technology enabled care.
    # Defines, leads, and oversees an overall change management approach and methodology, including identifying resistance and performance gaps, formulating plans and activities to support transformational processes.
    # Manages designated staff by selecting, directing, monitoring and when necessary, disciplining staff, developing, and implementing appropriate staff training, development, and retention plans; investigates performance issues and/or related staff issues and implements disciplinary action up to and including employee terminations, where required.
    # Evaluates risks and issues; investigates, resolves, and plans around applicable legal issues and standards with respect to procurement, accreditation, and safety issues. Develops the operating and capital budgets including budget preparation, authorization control, allocation of resources, monitoring budget performance and reporting of expenditures; implements corrective action as required to ensure that expenditures are within approved budget by planning and adjusting portfolio operations; Master's Degree in Health or business administration, health information management or related field. Seven (7) to ten (10) years recent, related leadership experience in the health care sector including experience with electronic clinical systems, or an equivalent combination of education, training, and experience.


    Professional/Technical Capabilities:
    Demonstrated knowledge of and experience with implementation and/or use of a clinical information system.
    Project management experience including detailed scope identification, progress monitoring & reporting, issue, and risk management.
    Demonstrable skills in workforce management, change management, and engagement.
    systematic analysis; leadership and management skills.
    Demonstrated ability to use database, spreadsheet, and word processing software at an advanced level.
    Demonstrable skills organizing work and people to meet project scope and objectives.

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