Night Auditor- Delta Guelph Conference Centre, Guelph, ON
13 hours ago
Job summary
Welcome guests and consistently provide friendly and attentive service Demonstrate professionalism at all times and comply with company standards of appearance Maintain confidentiality of guest and proprietary information Process all Night Audit Reports as per company policy prepare systems for the next day Promptly check in guests ensuring identification and credit card information matches reservation in addition to being complete and accurate Thank guest for choosing to stay at our Hotel let them know we appreciate their business Ensure all departing guests have been checked out accurately post charges process final payment offer guest manual or e-mailed receipt email guest survey link Coordinate with Housekeeping to track update room status in computer system Assign room process authorization ensure guest signs registration card prepare rooms keys provide guest with property amenity services information Obtain vehicle license information accurately record in guests reservation file Promptly answer incoming calls respond to incoming faxes email inquiries Communicate with other departments to ensure guest requests are resolved without delay Create reservations providing information regarding special rates packages cancellation policies Promote Hotel rewards program provide details regarding membership benefits Print end of shift report reconcile float complete required paperwork deposit pouch Follow Health Safety Emergency policies procedures Maintain clean organized work area Ability multi-task work fast paced environment Ability work various shifts including evenings weekends holidays Physical Requirements Lift carry push pull place objects weighing up to 30 pounds Standing extended periods time Qualifications Requirements High School diploma/Secondary qualification equivalent Experience Marriott Hilton IHG Wyndham Hyatt processes standards This job requires ability perform following Frequently standing behind desk front office areas Carrying lifting items weighing up to 50 pounds/23 kilograms Handling objects products computer equipment Basic computer skills operate property management reservations systems etc Other Pay range position $19.50-$20.50 per hour based experience qualifications Being passionate people service Strong communication skills essential interacting guests employees Reading writing abilities often completing paperwork logging issues/complaints/requests/information updates etc Basic math skills used frequently handling cash credit Problem-solving reasoning motivating training abilities often used Have ability work flexible schedule nights weekends/holidays Amazing Benefits At A Glance Team Driven Values Based Culture Medical/Dental/Vision Vacation Pay Daily Pay Available Career Growth Opportunities Reduced Room Rates portfolio Third Party Perks Movie Tickets Attractions Other Employee assistance program Employee discount
Job description
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