Call Centre Sales Agent - Toronto, Canada - Reliance Home Comfort

Reliance Home Comfort

Verified Company

Toronto, Canada

3 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

LEARN, DEVELOP AND GROW - WITH RELIANCE

By joining Reliance as a Call Centre Agent, you become part of an organization that is committed to delivering exceptional experiences for our customers and will support you to be your best.

What will you do?

Exceed customer experience and sales expectations
Deliver bestinclass service experience in a professional courteous manner to internal and external customers
Handle incoming calls and assist our customers with their requests, up selling and cross selling, by providing the right solution for the customer
Aftersales follow up to ensure customer had the best experience through the sales cycle and assist with any actions required
Maintain expertlevel knowledge on our products and services
Communicate (verbal and written) with internal partners on applicable customer related interactions
Communicate effectively inter departmentally and crossfunctionally
Be a team player

What do we offer?

Unlimited commission potential (avg. $2000 a month)
Group Benefits from first day of work
Discounts on certain Reliance products and services
WorkPerks and Goodlife Corporate Membership
Career Development opportunities
Intensive Training program

What do you bring?

Minimum 2 years of Inside Sales Call Center experience
Industry knowledge and/or experience working with HVAC and service protection plans is a strong asset
Resultsdriven individual who takes initiative to drive the business
Can do attitude with customer focus
Superior problemsolving skills and analytical ability
Topnotch customer service with both internal and external customers
Responsive and easily adapts; embraces change
Ability and aptitude to recognize and positively address performance challenges
PC literate and adept with learning new systems, good working knowledge of MS Office and CRM
Excellent time management and organizational skills
Work hours are Monday to Sunday, with shifts between the hours of 8:00 am and 9:00 pm
Must provide proof that you are fully vaccinated as defined by the Provincial Ministry of Health

Why Reliance?

Headquartered in Toronto, Reliance is the industry leader in providing home comfort solutions to over 1.9 million customers across North America.

Reliance provides reliable home heating, cooling, hot water, water purification, electrical, plumbing & Smart Home products & services.

Each day, our Team Members are dedicated and focused on delivering an outstanding customer experience, developing top talent and giving back to the communities where we live and work.

Reliance is an $900 million business with over 2,400 Team Members and growing We are proud to be recognized by Waterstone Human Capital Ltd.

as Canada's 10 Most Admired Corporate Cultures.