Technical Support Analyst - Regina, Canada - The Co-operators

The Co-operators

Verified Company

Regina, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Overview:

Company:

CGL

Number of Positions: 3

Language:
Bilingualism in English and French is an asset.

Work Model:
Hybrid

Alternate Title:
n/a

Additional Information:

This is a 12 month temporary/contract position.
There are 3 positions available.
The work location for this role is flexible to Regina, Burlington, Guelph, Mississauga, Moncton.

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy.

That's why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose.

The best part is that you will work with people that care passionately about you, our clients and our communities.

Technologies you have experience with:

You have experience using and troubleshooting Windows 10, as well as preferably experience using and troubleshooting OSX/macOS
You have experience writing basic scripts in Powershell to help automate routine/repetitive tasks
You have prior experience using remoteconnectivity tools to provide enduser support.
Experience with Windows 10, Active Directory, MS Office 365, MS SharePoint, Service Now, SCOM, SCCM, SCEP is an asset
Knowledge of ITIL, Kepner Tregoe and/or KCS is an asset

How you will create impact:

Proactively monitor server and workstation alerts and reference established documentation to resolve the issue.
Respond to second level (i.e. Tier 2) problem tickets that have been escalated by the first level Help Desk or other areas.
Diagnose, analyze and resolve problems and issues of small to medium complexity for desktop, mobile, network and/or server environment by referencing existing documentation or knowledge gained from previous work experience.
Escalate more complex issues to more senior Technical Support staff.
Provide advice to end users on technical matters.
Create and maintain knowledge articles for new and existing known errors utilizing standard enterprise tools and processes.
Create documentation and training material to train others on new solutions.
May provide remote or onsite implementation support with hardware and/or software installation, including unattended software releases, individual orders, new LAN attached devices, and/or new office openings/moves.

How you will succeed:

You influence change and are committed to continuous improvement, in order to exceed client expectations.
You leverage critical thinking skills to identify problems and proactively propose solutions.
Your strong communication skills allow you to clearly convey messages.
You're an effective team player who shares knowledge to support your peers.

To join our team:

Some postsecondary or industry equivalent technical training, or equivalent combination of education and experience.
23 years work technical support experience in a large professional organization with 2,000+ staff.
Solid knowledge of hardware and software in a multiplatform environment (i.e. servers, desktops, laptops, printers).
Bilingualism in French and English is an asset.

What you need to know:

Detail oriented work that requires a high degree of mental concentration for extended periods of time.
Rotational shifts outside of standard business hours.
You are required to work on a rotational oncall schedule.
Successful applicants will be required to travel to the Guelph office for training.

What's in it for you?:

Training and development opportunities to grow your career.
Flexible work options to support personal and family needs.
A holistic approach to your wellbeing, with physical and mental health programs and a supportive workplace culture.
Volunteer opportunities to give back to your community.

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Interested in applying?:

Co-operators is focused on fostering an inclusive, equitable and accessible work environment and we encourage individuals from all identity groups to apply.

If you require an accommodation during the recruitment process, please contact the hiring manager.