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Service Call Coordinator - Brampton, Canada - Trailcon Leasing Inc

Trailcon Leasing Inc

Verified Company

Brampton, Canada

1 month ago

Posted by:

Sophia Lee

beBee Recruiter

Description

SUMMAY

Trailcon Leasing, a leader in trailer rental, leasing and maintenance solutions is currently hiring motivated
Service Call Coordinators for our Brampton, ON
location.

As the Service Call Coordinator, you will answer and dispatch technicians (internal and third party) for customers' on-site and over the road repairs, in a timely and friendly manner.

Available Shift:
Evenings & Weekends, 37.5 hours weekly
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Why Should You Work for Us_?_

Comprehensive Benefits 100% company paid (Medical, Dental, Vision, Health, AD&D, STD/LTD, Life Insurance)
Above average industry wage rates
Great work life balance
Yearround work
Weekend and Over time work available
Stable career
Family environment and company culture
RRSP program

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Essential Duties and Responsibilities:_

Dispatch technician(s) or thirdparty service provider(s)
Dispatch service calls (This can be either onsite at a customer's yard, or over the road)
Follow up with service provider(s)
Assist customers with their service inquiries (i.e., maintenance history, requests for safety certificates etc.)
Shunt requests
Ensure "Service Board" is accurately, including, but not limited to:
Initializing Service Calls
ETA
Arrival times
Completion times

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Responsibilities and Authority Specifically Related to Quality:_

This position is responsible for ensuring that all quality forms documents are properly maintained and kept current at all times.

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Qualifications and Requirements:_

Diploma/Certificate from twoyear College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents / invoices, policies, instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or fellow employees.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to deal with problems involving several concrete variables in standardized situations.

Work Environment: