IT Tech 1 Support Specialist - Mississauga, Canada - CONMED

CONMED

Verified Company

Mississauga, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The
IT Tech 1 Support Specialist position is a key member in a Global IT support team in which they support the day-to-day activities of users, perform system maintenance, documentation of systems, and deployment of IT solutions.

Duties & Responsibilities:

To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
To accurately record, update and document requests using the IT service desk system.
To install and configure new IT equipment.
To resolve incidents and upgrade different types of software and hardware.
To maintain a firstclass level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
Maintain excellent verbal communication skills with the ability to communicate effectively with technical and nontechnical colleagues at all levels in the organization.
To be a highly motivated team player with the skills and ability to manage changing priorities.
To create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests.
Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility.

Required Qualifications:

1+ year of IT related experience
Ability to communicate effectively verbally and written in English

Preferred Qualifications:

Experience supporting both domestic and international users in a global organization
Associate degree in the field of computer science or related field
Ability to communicate in basic French
Experience providing technical support for the Microsoft Office suite, Windows, Active Directory, and Office 36
Windows Certification and/or ITIL certification
Strong knowledge of the principals, methods, and techniques used in computer troubleshooting and support
Working knowledge of the workings of Service Desk ticketing systems
Basic network understanding and troubleshooting

0-20% travel

This position is not eligible for employer based sponsorship