Supervisor, Guest Services Ii - Ottawa, Canada - The Cadillac Fairview Corporation Ltd

The Cadillac Fairview Corporation Ltd

Verified Company

Ottawa, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Role impact:

To maintain a positive and professional image of the Centre by supervising the activities of the Guest Services team in providing exceptional customer service to retail clients and customers.

What you will deliver:

Manage the activities of all Guest Services Representatives to ensure the timely achievements of department goals, within prescribed procedures and standard business practices
Provide outstanding customer service while inspiring staff to do the same and enable ongoing professional development
Recruit, supervise and train all Guest Services Representatives and keep them informed of all relevant policies and procedures;
Measuring individuals and team performance through the annual and ongoing review process
Effectively schedule staff hours to provide optimum service levels and hold regular staff meetings to ensure they have current information to effectively execute their duties and provide a high level of customer service
Manage and support CF Service, Brand and Community program initiatives from implementation to launch ensuring all are on strategy, in addition to compiling survey information to determine the success of the promotional event.
Provide input in the annual budget process for the department and actively ensure to stay within the prescribed budget
Manage the Gift Card program sales at Guest Services and develop a Corporate Client growth strategy ensuring Gift Card annual sales are in accordance with annual sales targets
Forge strong relationships with our retail partners and gain their feedback when creating an annual plan for the property team to engaged them
Support the property's growth strategy by supporting the GM & Leasing function in showcasing the property, and coordinating leasing and activations

What your strengths are:

Excellent communicator, both written and verbal
Customer service focused and able to respond customer needs with diplomacy and tact.
Able to adapt to change and can multitask
A great teammate with strong interpersonal skills
Strong problem solving skills
Positive, hardworking with a professional appearance and demeanour
Works well with people at all levels of an organization
Excellent with time management, attention to detail and organizational skills

What you need to succeed:

Hospitality and Hotel Management University Degree/College Diploma or equivalent work experience
Minimum 5 years in hospitality industry with administrative and managerial experience
Thorough knowledge of administrative managerial practices, customer service principles, office policies and procedures, accounting procedures, public relations and promotional knowledge
Standard first aid and CPR is an asset
Digital literacy with proficiency in Excel, Word and Google Suite

Why you should join us:

At Cadillac Fairview we have been transforming communities for over 50 years. We are so much more than our properties. We are building leaders at all levels.

We offer the challenge of interesting work, a great organizational culture, the opportunity to collaborate with the best in the business, and support for your growth and development.

We reward values-based behavior and superior results with a competitive rewards package that includes best-in-class benefits and pension. Imagine a place where you can make a difference

At CF our everyday actions and critical business decisions are guided by our CF Values.

Achieving results is naturally important for us and we achieve results through behaviours that are consistent with our CF Values.

Are you someone who believes in our values?
-
Aim Higher - we strive to exceed expectations
-
Own Your Expertise - we empower ourselves and each other
-
Collaborate Effectively - we bring the right people together to get the right results
-
Engage with Empathy - we objectively consider the needs of others
-
Embrace Change - we drive, learn from, and adapt to change

At CF you'll join a diverse community and award-winning team where your talent and commitment to excellence are welcomed, valued and respected.