Operations Assistant - Airdrie, Canada - The Southern Alberta Regional Victim Serving Society (SARVSS

Description

About Us:

The Southern Alberta Regional Victim Serving Society (SARVSS) provides a broad range of services under the Victims of Crime and Public Safety Act and Regulation, and in partnership with the Government of Alberta (GoA), the Alberta RCMP, specialized and community-based victim serving organizations, municipalities, and other local agencies.

The SARVSS assists victims of crime throughout the criminal justice process by providing the core services of information, support, and referrals. The SARVSS also supports communities by providing resources and support to people undergoing loss and tragic circumstances.

*Please note: the organization is going through a restructuring, please visit: Enhancing support for victims of crime | for more information

Roles and Responsibilities

Reporting to the CEO/Delegate, the Operations Assistant is responsible for the office management and administrative functions of the organization. The Operations Assistant provides generalized administrative support for the SASARVSS. This position is part of a team of Centralized Professional Support Staff (CPSS) that perform the core administrative functions of the organization.

Duties of this position include:

Integral part of CPSS:

• Administrative duties as a core member of the CPSS team, including attending meetings, forums, and presentations, as required.
• Provide information and support to the leadership team.
• Support the CEO/delegate by coordinating the submission of quarterly and annual statistical reporting to the Board and the funding agency.
• Support the establishment of controls for filing and information management systems and development of policies and procedures to continuously improve existing systems.
• Organize and coordinate various staff, client, and committee meetings for the SASARVSS, as required.
• Secure meeting space and/or set up remote meeting technology.
• Compile and distribute meeting documentation including the agenda, reports, and presentation materials.
• Attend meetings as required.

Program Support:

• Assist with reviewing and entering victim referral information into the authorized case management system/an electronic format, as delegated by the Director of Regional Operations and Operations Managers.
• Respond to general inquiries from victims of crime and other members of the public about the victim services program; provide general information and guidance about the program and available services.
• Coordinate the set-up of user IDs for system and database access, track user IDs and access permissions for various systems and databases.
• Assigning files in conjunction with the Assistant Directors of Operations
• Coordinate fleet vehicles for usage, scheduling and maintenance

Communications:

• Assist in the preparation, design and distribution of emails, letters, organizational forms, reporting templates, program materials, organizational updates, newsletter etc.
• Prepare and distribute internal and external communications, as required.
• Review and audit reports, documents, and information systems to ensure consistency and accuracy.
• Support the operations by editing and formatting proposals, contracts, reports, minutes, and other documents, as required.
• Support the development and management of content on the website or other public facing communications (e.g., job postings, program calendar updates, monthly program updates, etc.).

Information Management:

• Develop and maintain an electronic filing system for corporate records, including meeting minutes, policy and procedure manuals, etc.
• Support the CPSS in the annual review/approval cycle of operational policies and procedures.
• Organize, update, and maintain hard copy and digital files and archives.
• Assist with the collection and provision of records for requests made under applicable privacy legislation.

Finance Support:

• Conduct basic financial management functions, including facilitating expense claims, P-card reconciliation, processing cheque requests, making deposits, coding invoices for payment, running financial reports, and assisting with audits. (As delegated and in support of Finance Officer).
• Ensure timely submission of expense claims and P-card reconciliation for the CEO and other members of the CPSS and front-line service delivery team.
• Support the procurement of contracts and purchase orders for contract services (e.g., software, maintenance services etc.).

Human Resources Support:

• Administer and support the new hire and onboarding process for new employees, including the completion and timely submission of requests for computers, software, and telephones.
• Orient new staff to central office and assist them in setting up their workstations and computer access.
• Coordinate training for operations staff by:
• Subscribing operations employees to internal and external course offerings.
• Managing and tracking employee training records.
• Providing updates and feedback to managers on training status.

Administration / Office Management:

• Perform clerical and administrative duties, including reception, answering the telephone, greeting visitors, check incoming email, and responding to and/or redirecting inquiries/communications.
• Develop protocol for ensuring communications are responded to within appropriate thresholds (e.g., phones are answered immediately).
• Monitor and maintain office supplies and equipment inventory.
• Arrange, coordinate, and maintain office services and equipment, such as technical support.
• Troubleshoot and support staff IT concerns.
• Coordinate maintenance, furnishings, telecommunications, and disposal requests.

Other:

• Pursue continual learning by participating in educational opportunities such as in-services and training programs (internal and external).
• Assist with staff wellness and engagement. Work with the staff social committee and operations team to support staff engagement and wellness, including celebrating milestones and connecting staff in a time of remote working through remote and in-person events.
• Maintain up-to-date knowledge of victim management/security protocol for head office location.
• Maintain functional knowledge of provincial legislation and processes.
• Be helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment

Qualifications

Minimum of 2 years of post-secondary education in in Office Administration, Business Administration, or a related field from a recognized post-secondary institution (degree or diploma) or equivalent experience.

and

Minimum of 3 year's experience in an administrative role or equivalent experience.

Note: Equivalencies of a combination of education and directly related experience may be considered to meet the minimum requirements

• Strong time management and organizational skills with the ability to prioritize job responsibilities and manage high volumes of information effectively, particularly as this role supports multiple team members.
• Familiarity with non-profit organizations.
• Ability to develop and maintain records management systems.
• Highly developed written and verbal communication skills with the ability to be confident, clear, respectful, and sensitive.
• Must be tolerant, non-judgmental with a high degree of compassion and empathy towards individuals from diverse communities and backgrounds, including those who may have experienced significant trauma (e.g., addictions, abuse etc.).
• High level of integrity and dependability with a strong sense of urgency and results oriented.
• Proven ability to maintain the confidentiality of information and records.
• Ability to work effectively with minimal supervision.
• Demonstrated ability to achieve results in the context of a respectful, inclusive, and service-minded style.
• Computer literacy, including effective working skills of MS Office (e.g., MS Word, Excel, PowerPoint, SharePoint and Outlook etc.) and videoconferencing platforms and willingness to learn other technology platforms for process improvements.
• Enhanced criminal record check for vulnerable sector is required (current and clear, completed within 90 days of hire date).
• RCMP security clearance (reliability check) may be required.
• Valid class 5 driver's license (or provincial equivalent).

Online Victim Services Training will be provided upon commencement.

Salary

Salary Range $48,000-55,000/year

Location

The Operations Assistant will be working in a hybrid model until the transition to the CPSS Office Location in Airdrie Alberta. Travel to various communities may be required for meetings or collaboration.

How to Apply

Starting with the hiring process, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons to apply.

Please send your resume and cover letter describing your experience and your motivation for wanting to join Southern Alberta Regional Victim Serving Society (SARVSS): to:

Applicants will be assessed according to the qualifications outlined in the position posting to ensure a fulsome and diverse team that is representative of the Albertans we serve and support.