- Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda, Hyundai, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
- Amazing Incentives
- Internal and external, training & development opportunities for skill development and growth
- Be part of a collaborative, friendly and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
- Comprehensive extended health and dental plan tailored around Associate wellness
- Recognition and Engagement Events
- Handle customer inquiries promptly and accurately, listen to vehicle concerns and write repair orders.
- Ensure repair orders and all paperwork is legibly and accurately completed, with all customer requests or points of concern documented.
- Obtain all customer (including signature) and vehicle data and fill in required spaces on all repair orders.
- Process all paperwork as jobs are completed.
- Review all repairs and changes with the customer upon delivery of the vehicle.
- Assist in scheduling customer vehicles for service work by allowing adequate time for repairs/maintenance and securing additional time as required.
- Monitor work-in-progress to ensure that repairs are being performed properly and time schedule is being met as promised. Notify customers if delays are expected or additional work is needed.
- Use service files to suggest additional repairs or services if required.
- Estimate costs and completion times, do not hesitate to ask the Service Manager for assistance.
- Identify and give special attention to repeat repairs, and assign the original technician on all comeback jobs.
- Notify customers when backorder parts become available.
- Determine warranty coverage and verify repair date, mileage, etc.
- Resolve all customer complaints for a win/win outcome. Implement/suggest preventative measures to reduce the number of complaints.
- Perform walk-around inspection on all customer vehicles noting damage such as scratches, dents, missing hubcaps, etc.
- Arrange for alternate transportation as needed and manage loaner vehicles.
- Work to improve dealership CSI and general customer satisfaction in accordance with OpenRoad's philosophies, policies, and procedures.
- Maintain paperwork and ensure the reception area is in a clean and orderly fashion.
- Must follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
- This position will be expected to perform other duties as assigned by management.
- OpenRoad reserves the right to modify this job description as business needs require.
- Working knowledge of automotive equipment.
- Knowledge of techniques of customer satisfaction and retention.
- Ability to maintain records and prepare reports using a computerized equipment maintenance system.
- Ability to work cooperatively with all levels of the organization.
- Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
- Ability to operate assigned equipment.
- Ability to make sound decisions in a manner consistent with the essential job functions.
- A valid British Columbia driver's license, with a clean driving record.
-
Best Buy Vancouver, BC, CanadaRemote Customer Service Specialist word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word ...
-
Service Advisor
2 weeks ago
Fountain Tire North Vancouver, CanadaOverview · Fountain Tire (North Vancouver) is searching for a friendly and knowledgeable individual to deliver exceptional customer service as a Service Advisor · Wage: $28 - $32 per hour · As part of the front-line staff, the Service Advisor is responsible for ensuring th ...
-
Service Advisor
3 weeks ago
Richemont Vancouver, BC, CanadaThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities ...
-
Service Advisor
4 weeks ago
OpenRoad Auto Group Richmond, Canada Full timeUNLIMITED POSSIBILITIES AHEAD · Position: Service Advisor · Status: Full-Time · Dealership: Richmond Auto Mall - Luxury brand · Department: Service · We believe in doing good for our customers and for ourselves. Whether it's launching the most anticipated model of the year or pur ...
-
Service Advisor
5 days ago
City of Burnaby Vancouver, BC, CanadaGolf Services Assistant 2 · 18 per hour + 12% in lieu of benefits · The goal of the City of Burnaby and its employees is to consistently deliver first class service and services to our community. Burnaby Golf Operations is seeking customer service-driven individuals to work sea ...
-
Service Advisor
4 weeks ago
Rize Bikes Richmond, Canada**Responsibilities** · - Ensure customer satisfaction · - Maintain a positive, empathetic, and professional attitude towards customers at all times · - Diagnose and troubleshoot common eBike issues · - Gather required evidence for warranty claims · - Monitor all service and warra ...
-
Service Advisor
3 weeks ago
Westminster Toyota New Westminster, Canada Full timeJob Description · Service advisor duties include but are not limited to: · Greeting and building rapport with our valued clients · Presenting and selling the services that are recommended for clients vehicle · Gathering all client and vehicle information · Listening and documenti ...
-
Senior Service Advisor –
2 days ago
Brian Jessel BMW Vancouver, Canada Full timeSummary of Position: · A Senior Service Advisor's main responsibility is to interpret customer concerns for the auto mechanic so that the mechanic can diagnose and repair problems correctly. The advisor then translates the actual repair problem, which may be very complicated, in ...
-
Parts & Service Advisor II
1 week ago
Carson Automotive Group Vancouver, Canada Full timeCarson Automotive Group is one of BC's highest performing groups representing 6 brands across 8 dealerships. The incredible growth we have experienced has provided several exceptional opportunities for career minded people to complement our existing staff. · Exceptional Opportuni ...
-
Service Advisor
3 weeks ago
OpenRoad Auto Group Burnaby, Canada Full timeUNLIMITED POSSIBILITIES AHEAD. · Position: Service Advisor · Status: Full-Time · Dealership: OpenRoad Audi Boundary · Department: Service · Salary Range: $70,000 - $100,000 per annum *this is a commissioned position - wages commensurate experience & productivity. · We are proud ...
-
Mechanical Services Advisor
2 weeks ago
OPENLANE Richmond, CanadaGeneral Employment Details · Permanent Full-Time (40 Hours/ week) · Hours: 7:30am-4:00pm · Hourly Rate: $23.00-$25.00 · Reports to: Mechanical Manager · ADESA/OPENLANE Canada is the country's largest wholesale vehicle auction and remarketing services company. ADESA/OPENLANE provi ...
-
energy services advisor
5 days ago
Zurich 56 Company Ltd Vancouver, BC, CanadaPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: · Senior Oil, Gas, and Energy Risk Services Consultant · If you have experience in Risk Engineering and are looking for a new challenge, we would love to hear from you. · ZRS is currently ...
-
Service Advisor
3 weeks ago
First Truck Centre Surrey, CanadaPosition: Service Advisor / Writer - Evenings · Position Type: Full time, Permanent · Location: Surrey, BC. · Work Schedule: Monday to Friday (4:00PM to 12:30am) · Position Overview · Velocity Truck Centre Canada, formally known as First Truck Centre, is looking for a SERVICE ADV ...
-
Service Advisor
1 week ago
Midas Surrey, CanadaAt Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. · Responsibilities · The Service Advisor/Gener ...
-
Service Advisor
1 week ago
Mercedes-Benz Langley Langley, Canada Full timeLooking for a greatopportunity to work in Canada's largest Automotive Group? Join the Familytoday, the Dilawri Lifestyle is waiting for you · Mercedes-Benz Langley is currently looking to fill aposition of a Service Advisor. · Reporting to theservice manager, the service advi ...
-
Service Advisor
1 week ago
Acura of Langley Langley, Canada Full timeLooking for a greatopportunity to work in Canada's largest Automotive Group? Join the Familytoday, the Dilawri Lifestyle is waiting for you · Acura of Langley is currently looking to fill aposition of a Service Advisor. · Reporting to theservice manager, the service advisor i ...
-
Service Advisor
1 week ago
AutoCanada Inc. Pitt Meadows, Canada**AutoCanada**, the largest publicly-traded automotive group in Canada, is **NOW HIRING** an experienced **Automotive Service Advisor **to work at our beautiful state-of-the-art facility - that just opened to the public February 2024 in **Maple Ridge, BC** This is your opportunit ...
-
Regular Full-Time Service Advisor
1 week ago
BCAA Vancouver, Canada Full timeWhy BCAA? · Feel proud of what you do and help shape the future of BC at a BC Top Employer. We're driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long histor ...
-
Service Advisor
19 hours ago
Carson Automotive Group Burnaby, Canada Full timeHiring: Full-Time Automotive Service Advisor · Exceptional Opportunity: · Coastal Ford Burnabyrequires a results oriented Service Advisor to join our quality team. This is a full time, union position located in Burnaby, BC. · Candidates with less experience may be considered ...
-
Service Advisor
2 weeks ago
Cam Clark Ford Lincoln North Vancouver North Vancouver, CanadaAn excellent opportunity with a quickly growing, dynamic business · The Cam Clark Auto Group is seeking a Service Advisor for our Cam Clark Ford location in North Vancouver, BC. · With over 20 dealerships and car service locations stretching across Alberta, British Columbia, Wash ...
Service Advisor - Richmond, Canada - OpenRoad Auto Group
Description
UNLIMITED POSSIBILITIES AHEAD
Position: Service Advisor
Status: Full-Time
Dealership: Richmond Auto Mall - Luxury brand
Department: Service
We believe in doing good for our customers and for ourselves. Whether it's launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.
We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada's Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their roles.
If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today
A Career at OpenRoad Means You'll Enjoy:
ROLE & RESPONSIBILITIES:
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
