Service Advisor - Langley, Canada - Mercedes-Benz Langley

Mercedes-Benz Langley Langley, Canada

2 weeks ago

Full time

Description

Looking for a greatopportunity to work in Canada's largest Automotive Group? Join the Familytoday, the Dilawri Lifestyle is waiting for you

Mercedes-Benz Langley is currently looking to fill aposition of a Service Advisor.

Reporting to theservice manager, the service advisor is responsible for promptly andcourteously serving all service customers. This person will ensure theyaccurately obtain all required information on repair orders, fully explainrequired work and obtain proper authorization for the required work whilemaintaining focus on Customer Satisfaction and Labor Sales.

Duties andResponsibilities:

Ensure customer satisfaction.

Promptly meet and greet all clients in a friendly and courteous manner

Handle client concerns and/or misunderstandings with courtesy and tact

Complete vehicle inspections

Obtain pre-authorization costs, parts availability, and payments

Review and monitor all appointment files, recommendations, scheduled maintenance, and check for previous service recommendations

Explain what service/repair is recommended to customers

Monitor repair process, check job status and update work in process

Monitor all repair orders from opening to closing and ensure that customers are updated on progress

Review CSI monthly score and day to day performance

Review with the customer loaner policies and warranty details

Other duties as assigned by management

Advantages of the DilawriLifestyle:

First hand mentoring from auto industry leaders

Innovative, exciting work environment

Employee discounts on vehicle purchases and leases

Employee discounts on service and parts

Career growth opportunities

Competitive compensation

Generous benefit package

Exclusive Dilawri offers

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