- Provide high quality support to our clients, ensure we are meeting contractual obligations, and maintaining a high level of customer satisfaction and timeliness of resolution;
- Communicate to clients when there are changes to; the application, and occasionally regulatory and legislative updates
- Implement new customers from start to finish including but not limited to analyzing set up needs, programming formulas, testing, training
- Provide ongoing customer support including; troubleshooting issues, providing application training to new staff, creating crystal reports, and/or providing crystal report training
- Prepare and keep up to date training documentation and update user guides when needed;
- Assist with business development related activities including the development of proposals, statements of work, and delivery of presentations
- Participate in the development of project planning and implementation.
- Develop a deep understanding of the functional/technical features of our applications and use this knowledge to address application related issues and questions;
- Troubleshoot software and implementation issues and provide workaround and functional implementation guidance as needed, completing support cases for clients with a quick turnaround; via telephone, email, and/or ticketing system;
- Use a ticketing system to review tickets, prioritize ticket queues, update and resolve tickets with complete and accurate documentation in a timely and effective manner;
- Diagnosing software issues/bugs, performing the appropriate resolution; working with other members of the technical support and software development teams in order to identify, and resolve problems in a timely, efficient, and effective manner;
- Perform other duties as required or assigned;
- 2 - 3 years of Payroll processing experience, understanding of business processes and reporting requirements within Healthcare;
- Ability to handle customer inquiries, requests, and complaints in an efficient, effective and professional manner;
- Broad range of computer skills: crystal report writing, spreadsheet, statistics applications, and software (MS Office)
- Excellent troubleshooting and analytical problem solving skills;
- Experience using SQL or similar data modeling;
- Superior oral, written and presentation skills are required;
- Strong organizational skills and time management ability;
- Ability to work independently, as well as in a team atmosphere;
- Previous experience within the healthcare industry, particularly Payroll systems, and workflows;
- Knowledge of Human Resource systems and interfaces would be an asset;
- Thorough understanding of software concepts, interfaces, and technology;
- Experience with system and user acceptance testing
- Post-secondary degree or diploma in a related field
- Strong organizational and time management skills, with the ability in managing competing priorities and timelines;
- Excellent communication and presentation skills;
- A dynamic team environment
- Comprehensive benefit package
- Lifestyle benefits
- 3 weeks of paid vacation starting the first year
- 5 days of personal leave per year
- An RRSP program with employer participation
- Flexible, remote work
- And more
-
Remote Customer Support
4 days ago
DXC Technology Toronto, CanadaCe poste est moins lié à l'informatique et plus **spécifique à l'assurance-vie**. C'est l'occasion idéale de commencer votre carrière dans le secteur de l'assurance · Ce poste est à pourvoir à distance, n'importe où au Canada. · En tant que membre de l'équipe Licences et contrat ...
-
Customer Support
1 week ago
BlackCart Toronto, Canada· Blackcart's Try Before You Buy software brings the in-store shopping experience to eCommerce. We integrate into existing eCommerce stores, enabling shoppers to try products at home for free and only pay for what they decide to keep. Blackcart-powered merchants see 24% higher p ...
-
Customer Support
4 days ago
LumiQ Toronto, CanadaWe're LumiQ - an audio-first professional education platform for CPAs. We help CPAs get their continuing professional development (CPD) hours through engaging podcasts with business leaders (the CFOs of Slack, Shopify, Yelp, Yahoo, TD Bank, and Wealthsimple just to name a few). C ...
-
Customer Support
1 week ago
Blackcart Toronto, CanadaBlackcart's Try Before You Buy software brings the in-store shopping experience to eCommerce. We integrate into existing eCommerce stores, enabling shoppers to try products at home for free and only pay for what they decide to keep. Blackcart-powered merchants see 24% higher purc ...
-
Customer Support Leader
3 days ago
Float Financial Solutions Inc. Toronto, Canada**About Float** · Float is one of Canada's fastest growing companies and Top Startups, serving Canadian businesses with our innovative smart corporate card and spend management solution. Float's team is customer-obsessed, passionate, vibrant, and entrepreneurial, and includes exe ...
-
Customer Support Specialist
6 days ago
Wave Toronto, CanadaWe believe small businesses are at the heart of our communities, and championing them is worth fighting for. We empower small business owners to manage their finances fearlessly, by offering the simplest, all-in-one financial management solution they can't live without. · **About ...
-
Customer Support Specialist
4 days ago
Xylem Toronto, CanadaWe're Hiring for a Customer Service Specialist · If you are excited and passionate about helping #LetsSolveWater, consider joining our team today **Xylem**, Inc.** is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world ...
-
Customer Support Agent
1 week ago
Super Locksmith Services Toronto, CanadaThe role of the Customer Support Agent is to provide customer-focused support. The role is at the junior level and includes but is not limited to onboarding new accounts, providing support, managing relationships, and optimizing campaigns. The Customer Support Agent works closely ...
-
Customer Support Agent
1 week ago
Red Label Vacations Toronto, Canada**GROW YOUR CAREER** · **Position**:Customer Support Agent · **Status**:Full Time · **Department**:Web Reservations · **Reports to**:Manager, Customer Support, Retail & Web · **Location**:Remote · **The Opportunity** · If you have a great passion for **vacation planning**, and ar ...
-
Customer Support Expert
1 week ago
GlossGenius Toronto, Canada**About GlossGenius** · GlossGenius is building an ecosystem enabling entrepreneurs to succeed. We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, paymen ...
-
Customer Support Specialist
1 week ago
EcoVadis Toronto, CanadaCompany Description · - Work smart, have fun and make an impact_ · **Our purpose is to guide all companies toward a sustainable world.** · EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerfu ...
-
Customer Support Representative
1 week ago
Trint Toronto, Canada**The Role** · Are you interested in tech, customer service and getting involved in the commercial and operations side of a fast-moving startup/scaleup? Help us supercharge Trint to supersonic speeds. You will be a key part of the team providing fast, clear and friendly customer ...
-
Customer Support Lead
1 week ago
CLEAResult Toronto, Canada**We are looking for a talented individual to...** · Join the team as an ICS Team Lead to support a Call Center team delivering a residential energy efficiency program. ICS Team Leads provide the call center Support Specialists with guidance to ensure excellent customer service d ...
-
Customer Support Representative
1 week ago
Coinsquare Toronto, CanadaCustomer Support Representatives are the voice of Coinsquare to our end customers. CSRs are there to listen, resolve customer inquiries and provide feedback to the rest of the business on issues that arise or improvements that need to be made. They have a tremendous responsibilit ...
-
Customer Support Advocate
1 day ago
Softchoice Toronto, CanadaWe are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling ...
-
Customer Support Intern
1 week ago
OANDA Toronto, CanadaEveryone at OANDA is focused on our vision to transform how our customers can meet all their currency needs. We are revolutionising the world of currency trading by providing innovative trading experiences, currency data and analytics solutions. Dare to be open, bold, focused - o ...
-
Customer Support Analyst
3 days ago
Manulife Toronto, CanadaWe are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out ...
-
Associate Customer Support
1 week ago
DXC Technology Toronto, CanadaThis role is **less IT related and more insurance specific**. It is the perfect opportunity to **begin your career in the Insurance industry** · The Customer Service Representative role is a **fantastic opportunity for you to kickstart a new career** and **learn more about the fi ...
-
Customer Support Agent
4 days ago
LifeLabs Toronto, CanadaLifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technolog ...
-
Customer Support Specialist
5 hours ago
Plusgrade Toronto, CanadaTravel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams ...
Customer Support - Ontario, Canada - Harris Computer
Description
Medisolution seeks an experienced Customer Support & Implementation Specialist with a solid background in Payroll processing within the Healthcare industry.
As a Customer Support & Implementation Specialist, you will be the frontline point of contact for our clients, providing high-quality technical support and guiding them through their payroll processes. You will work closely with both clients and development team members to ensure timely resolution of issues and seamless deployment of our solutions.
Responsibilities include overall project management, creation of project deliverables, implementation, client training, demonstration, program documentation, and product testing. The ideal candidate must be a team player with strong people skills, self-learning skills, and share a passion for the latest technologies and techniques.
To excel in this role, you'll need to have an analytical mind and a passion for digging into the details to find unique solutions to complex problems. You'll need to be able to leverage your natural curiosity to help you thrive in ambiguity and tackle problems.
What your impact will be:
What we are looking for:
What will make you stand out :
What we offer:
Founded in 1974, MediSolution, a wholly-owned subsidiary of , is a leading information technology company, providing ERP software, solutions, and services to healthcare and service sector customers across North America. Almost 375 healthcare, public, and service sector organizations rely on MediSolution systems to maximize their operational efficiencies, lower their costs and improve the delivery of services.
*Only successful candidates will be contacted*.
Harris is an Equal Opportunity Employer and members of the following targeted groups are encouraged to apply: women, persons with disabilities, aboriginal peoples and visible minorities. If you are a person with a disability, assistance with the screening and selection process is available on request.
The Harris Talent Acquisition team does not use text messages to contact candidates or solicit confidential information. We encourage all candidates to apply for advertised positions. They will be contacted either by a Harris manager or by a member of the Talent Acquisition team for an interview, once the required criteria have been met.