Dispatch Supervisor - Brampton, Canada - Metro Supply Chain

Metro Supply Chain

Verified Company

Brampton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

JOIN OUR TEAM

Metro Supply Chain (MTH) is a strategic supply chain solutions partner for some of the world's fastest growing and most recognizable organizations.

We advance our customers' business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive.

Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.

JOB SUMMARY
The Dispatch Supervisor will be responsible for all facets of the dispatch operations on the shift. This involves leading all aspects of operational dispatch/routing performance, customer relations, continuous improvement, and people development.

MAJOR DUTIES AND RESPONSIBILITIES:

Schedule the labour requirements for the shift to ensure production goals are met within the budgeted cost structure
Maintain and execute the daily dispatch/routing plan to ensure accuracy and efficiency
Plan and revise dispatcher's schedules as dictated by demand and performance
Complete shift briefings to ensure the effective communication of relevant information to all employees
Discuss and lead the dispatch group in how to resolve issues regarding Standard Operating Procedures and App completion
Maintain accurate and updated information on customer feedback and communicating with all teams and departments
Assign and follow up with staff on the length of time required for tasks to be completed
Respond to complaints with thoroughness and accuracy
Leading the dispatch team in holding drivers accountable to ensure all procedures are followed and that all production meets or exceeds Client's quality standards
Monitor, analyze and report daily/weekly departmental performance through effective KPI tracking and data collection for respective shift.
Overseeing the routing systems, verifying and processing driver routing activities
Provide daily feedback to employees through coaching and administer performance appraisals
Handle all disciplinary situations appropriately and in a timely manner with appropriate supporting documentation
Maintain close interaction with customers to develop strong relationships while assessing service requirements
Assumes additional related responsibilities as required

EDUCATION/EXPERIENCE:

Three (3) years Customer Service experience (3PL experience would be an asset)
At least two (2) years supervisory experience
Previous experience with dispatch systems such as Clear D/Shyftbase an asset.

CORE COMPETENCIES:

Customer Centricity
Fully Bilingual (English & French)
Fostering Culture
Collaboration
Problem Solving & Decision Making
Managing Through Change
Developing Self & Others
Planning & Results Orientation
Communication
Always Improving Mindset
Business & Financial Savvy

Why Join Us

Work in an environment where safety is our first priority
The opportunity to build a career with a growing company
Medical, dental, and vision coverage for you and your family
Life and disability insurance
Wellness programs to support your family's wellbeing
A Retirement Savings Program with a company match
Company team wear allowance
Employee Appreciation Day
Company sponsored social events
Community volunteering

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.