- Operate and contribute to a positive work environment in a team environment
- Strong communication skills written and verbal.
- Strong organizational skills to ensure goals are met.
- Computer skills ability to use Microsoft office suite of programs with efficiency as well as e mail and efficiency in operation of the GTrack in order to create service tickets.
- Ability and willingness to cross train in other positions and functions (Dispatch, Scheduling) which operate within the operations centre.
- This position will interact on a regular basis with other personnel with the Operations Centre including Scheduling Coordinators, Dispatch personnel and the Intake Coordinators.
- Requests for service are to be handled in a timely manner and directed as required.
- Items of urgency or potential disservice are to be brought to the attention of the Duty Manager.
- Participate in cross training on other duties/responsibilities and functions of other positions/assignments with the Operations Centre.
- The incumbent is to be able to reference the company Occupational Health and Safety Prevention Manual.
- Incumbent is to be able to reference the company Quality Assurance Manual.
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IBI Group Toronto, Canada Full timeTraffic Operations Centre (TOC) Operator - Toronto (On-site) · Full-time · Company Description · Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. · We are more than 36,000 people, in over ...
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Paladin Security Toronto, Canada Full timeJob Description: In this key role, you will oversee a state of the art healthcare command centre. Your role will include the following: · SOC Operator is a shift lead role, responsible for the oversight of the security platoon · Responsible for orienting guards to their respecti ...
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WS Audiology Americas Toronto, CanadaHearCANADA bolsters a world-class team of hearing care professionals who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client ...
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University of Toronto Toronto, Canada**Date Posted**:06/04/2024 · **Req ID**: 37343 · **Faculty/Division**: Asst VP - Operations & Services · **Department**: Campus Safety-Admin · **Campus**: St. George (Downtown Toronto) · **Position Number**: · **Description**: · **About us**: · The University of Toronto Campus S ...
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Rogers Communications Toronto, CanadaAt Rogers, the entrepreneurial spirit is part of our DNA. Our Rogers Business teams help foster and grow the Canadian economy by supporting businesses of all sizes. From small to large-scale enterprises, our teams help deliver innovative technology, network services, and a suite ...
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Utilities Security Operations Centre Manager
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PwC Toronto, CanadaA career within Operations Consulting services, will provide you with the opportunity to help our clients optimise all elements of their operations to move beyond the role of a cost effective business enabler and become a source of competitive advantages. We focus on product inno ...
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Data Centre Operator
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BMO Financial Group Toronto, Canada4100 Gordon Baker Road Toronto Ontario,M1W 3E8 · Position is rotaing shift schedule for a 24/7 operation. · Plans, builds, operates, monitors, maintains, and repairs electrical, mechanical, and other integrated infrastructure equipment and systems for BMO Financial Group's worldw ...
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Control Centre Operator
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Systematix Toronto, CanadaWe are Systematix and we are currently looking for a **Level 2 NOC Technician **to fill an entry-level fulltime permanent role with one of our key non-profit clientele in Toronto. · **About the Project**: · Our client is a not-for-profit organization dedicated to empowering Ontar ...
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Data Centre Operator
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BMO Financial Group Toronto, Canada4100 Gordon Baker Road Toronto Ontario,M1W 3E8 · Position is rotaing shift schedule for a 24/7 operation. · Plans, builds, operates, monitors, maintains, and repairs electrical, mechanical, and other integrated infrastructure equipment and systems for BMO Financial Group's worldw ...
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Paladin Security Toronto, Canada Full time· Security Operations Command Centre Operator Full Time West Park Healthcare · Site: WestPark Healthcare · City: Toronto, ON. · Status: Full Time · Hours: Rotating Continential / · Pay Rate: $21.60/hr - $ 23.75/hr · Are you interested in starting a career in a fast paced and g ...
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Latitude Countertops Toronto, Canada Full timeWork Term: Permanent · Work Language: English · Hours: 40 hours per week · Education: Secondary (high) school graduation certificate · Experience: 7 months to less than 1 year · Work setting · Manufacture · Tasks · Operate and set up machines to perform repetitive machining opera ...
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York University Toronto, Canada**Purpose**: · The Manager, Simulation Centre Operations role manages the operations for the NSC and provides leadership and direction for daily functions and performance of staff, volunteers, and co-op students. The role also oversees activities that use sophisticated equipment ...
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Paladin Security Toronto, Canada Full timeOverview · Paladin Security: Making the World a Safer and Friendlier Place because we CARE · Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling ...
National Intake Coordinator, National Operations Centre - Toronto, Canada - GardaWorld
Description
National Intake Coordinator, National Operations CentreReports to: Director, National Operations Centre
Purpose of Position
This position exists to ensure requests for services for national clients are processed and directed to the appropriate branch for service. The requests are to be processed in a timely manner to ensure a high quality of service is provided and maintained to the national clients.
Work Environment
The incumbent will be located in the Operations Centre working in a potential fast pace environment with varying levels of stress depending on the activity level in the Operations Centre. The incumbent will be situated at a desk and computer for extended periods. The incumbent will also be required to respond to telephone inquiries from clients and staff at other Garda branches across the country.
A high level of professionalism and deportment is to be maintained while working.
Structure and Relationship
This position reports to the Duty Manager. The incumbent will have regular interaction via e mail and telephone) with clients, Garda branches across the region and country and GardaWorld subcontractors providing services on GardaWorld's behalf.
The incumbent will also have regular interaction with other departments with the Toronto branch Scheduling, Dispatch Personnel, Account Management.
It is expected the incumbent in this position understands and maintains confidentiality as it pertains to the business and company related matters.
Required Skills
The incumbent will require the following skill set.
Branch and/or Regional Goals at Point of Signing
· Retain, Improve and Development of existing clients and relationships
· Office Coordinator is responsible for maintaining current, accurate and detailed files for both clients and employees.
· The incumbent will review and participate in annual training on the following areas:
o Emergency Response Manual/Business Continuity Plan (ERM/BCP)
o Business (Quality) Management System (BMS)
o Satellite Branch Training
o Quality Training
o Occupational Health and Safety Training
o WHMIS Training.
Task Related Objectives
The position is responsible for ensuring that requests for service received from clients by the National Service Desk are processed via service ticket and forwarded to the prescribed Garda branch or authorized sub contractor for service.
Assisting with overflow alarm calls (phone and radio).
Items of a non routine nature or requiring clarity are to be directed to the Operations Centre Duty Manager.
