Field Services Technician, Thompson, Manitoba - ANY CITY, Canada - DXC Technology

Description

Job Description:

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. With decades of driving innovation, the world's largest companies trust DXC to deploy our enterprise technology stack to deliver new levels of performance, competitiveness and customer experiences. Learn more about the DXC story and our focus on people, customers and operational execution at

The Opportunity:

The Field Services Technician will provide technical support for the mobile device environment (phones, tablets, end-user applications and other IT infrastructure) to our underground workforce and also support the remote monitoring activities.

Essential Job Functions

• 7 days a week coverage across 2 resources (shifts to be determined).
• May be deployed underground for support as needed.
• Meet the client expectations for delivered IT services, with appropriate communication and focus on cost management and issue tracking.
• Support the Business Partner and EUC team to continually look for opportunities to improve current EUC services and processes.
• Provide mobile support for end users for tablets and phones.
• Support complex hardware and/or software upgrades to existing equipment.
• Perform troubleshooting to determine and resolve the root cause of most hardware or software malfunctions at the Mobility Level
• Perform troubleshooting to determine and resolve the root cause of other related IT infrastructure issues underground.
• Provide onsite and remote support.
• Field service support (surface, underground, remote etc.) for device, applications, network, telecom and other IT infrastructure as required.
• Carry out survey for LTE infrastructure and assist in map updating.
• Beta Testing of applications in an Underground Environment when requested.
• Carry out survey for Beacon/LA infrastructure and assist in document updating.
• Troubleshoot and identify wiring issue (Power delivery to devices from vehicle)
• Reboot devices as needed.
• Configure and swap out devices as needed.
• Troubleshoot other infrastructure issues
• Provide knowledge transfer to operators on use of device as needed.
• Troubleshoot and resolve Polycom related issues.
• Carry out inventory checks on related equipment on surface.
• Support various application teams with underground pre-rollout testing for update releases.
• Training of incoming technicians

Basic Qualifications

• Post-secondary degree or diploma in Computer Science or a related field
• Minimum 1-2 years of experience supporting a technical environment.

Other Qualifications

• Proven success in collaborating with multiple stakeholders to deliver IT services.
• Demonstrate ability to follow up on issues independently and ensure they are resolved promptly, escalating when necessary.
• Able to analyze technical issues and think critically to provide recommendations.
• Strong MS Office skills
• Ability to work in a virtual team environment.
• Strong initiative and effective ownership of task management
• Knowledgeable of the Android OS
• Knowledge with KNOX Mobile Security would be an asset.

** This role is onsite in Thompson, Manitoba **

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.