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    Préposé(e) Aux Services – Syndiqué - Montreal, Canada - SCI

    SCI
    SCI Montreal, Canada

    2 weeks ago

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    Description

    RÉSUMÉ DU POSTE

    Un préposé aux services est sous l'autorité du Directeur de succursale et est responsable d'assister à toutes les tâches de la maison funéraire et de la crémation. D'autres responsabilités incluent : rencontrer le public, répondre aux questions et fournir des renseignements sur les funérailles et sur la crémation et sur tout autre sujet associé, répondre au téléphone de façon courtoise et polie, aider aux funérailles, aux commémorations et aux autres services ou aux cérémonies comme requis par les clients de la maison funéraire et de la direction. Assister à la rencontre annuelle du personnel est requis Le Préposé aux services doit s'acquitter de ses responsabilités en respectant les valeurs et la mission de l'entreprise et en accord avec les politiques et les procédures de celle-ci.

    RESPONSABILITÉS DU POSTE

    Appuyer le Directeur de succursales

  • Préparer les services funéraires, y compris l'arrangement et la livraison des fleurs, du cercueil, de l'urne, des photos ou autres souvenirs des familles clientes, ainsi que l'installation et l'entreposage adéquats de l'équipement.
  • Préparer tout document nécessaire aux services, aux crémations, à l'entretien, comme indiqué par la direction
  • Préparer respectueusement la dépouille, y compris l'habillage et le déplacement de la personne décédée, ou de l'opération du crématorium, comme permis par la loi et en accord avec les règlements de l'entreprise.
  • Nettoyer et entretenir tous les véhicules de la maison funéraire comme requis, de façon ponctuelle.
  • Les responsabilités administratives consistent à opérer un télécopieur, un ordinateur, un téléphone à lignes multiples, un système de paiement par carte de débit, une machine à écrire, une machine à affranchir et à peser, et faire fonctionner un système stéréo/vidéo de façon ponctuelle.
  • Faire des livraisons de fleurs, la cueillette de fournitures ou autres documents, etc.
  • Répondre au téléphone.
  • Guider les gens, stationner des voitures, faire le transport demandé.
  • Conduire les véhicules de la maison funéraire pour les services et aller chercher des familles
  • S'assurer que des rafraîchissements sont offerts (là où permis par la loi)
  • Exécuter toute autre tâche requise par la direction.

    • Exigences MINIMALES

    Formation

  • Équivalent d'un diplôme d'études secondaires et l'obtention d'un diplôme d'une école spécialisée dans l'industrie funéraire ou une expérience équivalente

    • Expérience

  • Expérience dans l'industrie funéraire de préférence.

    • Connaissances, compétences et aptitudes

  • Une expérience préalable en service à la clientèle ou en vente serait un atout majeur
  • La connaissance des ordinateurs et de certains logiciels serait un atout, ou la volonté d'apprendre.
  • Avoir une grande intégrité ainsi qu'une grande capacité de compassion
  • Avoir de bonnes compétences de communications
  • Avoir de bonnes compétences de résolution de problèmes
  • Travailler en équipe et de façon professionnelle

    • Conditions de travail

    Les facteurs suivants peuvent s'appliquer à l'environnement de travail associé à cet emploi :

    Environnement de travail

  • Travail à l'intérieur et à l'extérieur en toutes saisons et dans toutes les conditions météorologiques
  • Un nombre limité de déplacements locaux et/ou à plusieurs endroits est requis.
  • Tenue professionnelle exigée lors des contacts avec les familles

    • Postures de travail

  • Périodes fréquentes et continues en position debout, jusqu'à 6 heures par jour
  • Être assis sans interruption pendant de nombreuses heures par jour, jusqu'à 6 heures par jour
  • Monter fréquemment des escaliers pour accéder aux bâtiments

    • Exigences physiques

  • Capacité à soulever jusqu'à 23 kg (50 livres); à pousser/tirer jusqu'à 90 kg (200 livres)
  • Effort physique exigeant une dextérité manuelle, y compris l'utilisation de documents, de calculatrices, d'ordinateurs et du téléphone.

    • Heures de travail

  • Travailler au-delà des heures de travail régulières, incluant le soir, le weekend et les fêtes
  • Déplacement local

    • Job Summary

    Responsible for carrying out tasks as assigned by management. Depending on the location, these tasks can range from serving client families during funerals and visitations to assisting in removals and transfers to general cleaning and upkeep of the building both inside and outside. The foregoing duties are intended as examples and not limitations on the functions of this position.

    Job Responsibilities

    Assists with Funerals and Visitations

  • Provides support under the direction of the Funeral Director. Specific tasks assigned may include, but not be limited to the following:
  • Directs or escorts mourners to parlors or chapels in which wakes or funerals are being held.
  • Greets people at the funeral home.
  • Offers assistance to mourners as they enter or exit limousines.
  • Acts as a pallbearer.
  • Arranges floral offerings or lights around caskets.
  • Carries flowers to hearses or limousines for transportation to places of interment.
  • Places caskets in parlors or chapels prior to wakes or funerals.
  • Cleans funeral parlors and chapels.
  • Performs a variety of tasks during funerals and visitations to assist funeral directors and ensures that services run smoothly as planned.
  • Places caskets in parlors or chapels prior to wakes or funerals.
  • Cleans funeral parlors and chapels.
  • Drive the hearse, family limousine or other vehicle in the funeral cortege and / or other funeral related activities.

    • Assists with Removals and Transfers

  • Assists licensed embalmers or apprentices with removals and transfers . Specific tasks assigned may include, but not be limited to the following:
  • Assists with the removal from the place of death and transfer of the deceased to the designated company location.
  • Ensures all SCI policies and procedures are carried out for each removal and transfer.

    • EDUCATIONAL/Experience/MINIMUM Requirements

    Education:

  • High school diploma or equivalent
  • Valid current license to embalm in the state / province where work will occur

    • Experience:

  • Funeral industry experience would also be a plus

    • Knowledge, Skills & Abilities:

  • Must hold valid current license to perform duties, operate crematory, drive a car or hearse
  • Previous customer service and/or sales experience would be a definite asset
  • Knowledge of computers and some software would be an asset, or willingness to learn
  • Good driving record & must provide a driver's license

    • Work Conditions

    Work Environment

  • Limited amount of local and/or multiple location traveling required
  • Professional Dress is required when in contact with families.

    • Work Postures

  • Frequent, continuous periods of time standing, up 6 hours per day
  • Sitting continuously for many hours per day, up to 6 hours per day
  • Climbing stairs to access buildings frequently

    • Physical Demands

  • Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

    • Work Hours

  • Working beyond "standard" hours as the need arises

    • Postal Code: H3V 1E5

    Category (Portal Searching): Administration and Clerical

    Job Location: CA-QC - Montreal

    Job Profile ID: U00228

    Time Type: Part time

    Location Name: Embalming Cost Center Montreal

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