Customer Service Representative - North York, Canada - Unity Payments

Unity Payments

Verified Company

North York, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Primary Responsibilities:

Effectively resolve accountrelated issues, billing inquiries, and questions about our merchant solutions.
Employ strategic questioning techniques to investigate customer concerns and determine optimal resolutions.
Communicate resolutions promptly to merchants, internal teams, and managers.
Provide our merchant clients with valuable insights into our products and services that align with their account needs.
Collaborate with crossfunctional departments to address technical and accounting challenges.
Cultivate and nurture relationships with merchants and partners, focusing on maintaining their satisfaction.
Serve as an escalation point for merchants considering account closure, striving to provide compelling reasons to remain with Unity Payments.

Benefits:

At Unity Payments, we prioritize the well-being and satisfaction of our team members.

When you join us, you'll enjoy a range of benefits and perks designed to enhance your work experience:

Convenient onsite parking for easy commuting.
Enjoy complimentary coffee, tea, snacks, and beverages.
Weekly (every Friday) catered breakfast or lunch to fuel your productivity.
Engage in quarterly work events to foster team spirit and collaboration.
Take advantage of our incentive programs designed to recognize and reward top performers.
Maintain a healthy worklife balance with no evening or weekend shifts.
Enjoy paid lunch and breaks during your workday.
Unlock additional earnings through our monthly bonus program.
Benefit from the prime location of our office, just a 2minute walk from the bus stop.

Qualifications:

Proficiency in English
Previous experience in customer service is required.
A friendly and outgoing personality with a genuine passion for assisting others.
Exceptional interpersonal and phone communication skills.
Demonstrated ability to thrive in a fastpaced environment and effectively multitask.
Intermediate computer proficiency with a willingness to learn new systems.

Compensation:

Enjoy a competitive compensation package consisting of a base salary, commission, and bonuses.

Job Types:
Full-time, Permanent

Salary:
$19.00-$20.00 per hour

Benefits:

Casual dress
Company events
Dental care
Discounted or free food
Extended health care
Onsite parking

Flexible Language Requirement:

French not required

Schedule:

8 hour shift
Monday to Friday

Supplemental pay types:

Bonus pay

Application question(s):

Please acknowledge with "Ok" to this statement: You understand this is an in office Monday to Friday from 9 AM to 5 PM position. We do not offer remote work.

Experience: