Front Desk Concierge - Corunna, Canada - Wellings Of Corunna

Wellings Of Corunna

Verified Company

Corunna, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job description

This role reports to the General Manager.

Concierge Job Descriptions (7-3, 3-11, 11-7, and weekend/extra duties)

There are some specific duties for each shift, but we, as a team, are responsible for all of the similar tasks.

Please see the following list of specific shift duties, and extra tasks we can all be completing if we have extra time.

The residents needs come first, and these additional tasks should only be completed if you are not completing a request for a resident and all other essential tasks are completed.

CONCIERGE SHIFT DUTIES- Please add as required

7-3

Read the Daily Log to get caught up on any issues or incidents
Start new log sheet for the day, fill out as required
Close the POS sales for the day (Daily) and reports done every Friday morning
Always bring the iPhone and keys if leaving the desk
Check the menu on the Wellings Portal to ensure accuracy
Turn on lights in Atrium at 9:00 am
Make coffee for Bistro area, restock if needed
Uncover the pool table and shuffleboard tables, store the covers in the elevator room
Check washrooms for cleanliness and supplies (Located in bathroom hall closet)
Deliver newspapers or call for pickup
Fill out/notify maintenance of any maintenance requests on Wellings App
Retrieve resident's cars for them upon request
Assist residents with groceries/heavy items to their apartments
Provide residents with information as requested (phone numbers, addresses for services etc. DO NOTprovide personal contact information for other residents or staff)
Assist with events
Keep bistro tables and counter clean and organized
Ensure iPhone is fully charged
Ensure iPad is fully charged
Turn on music in Atrium at 11:00 am
Ensure all forms in the desk binders are well stocked
Stock/Organize promotional materials on desk
Add/Edit items on the Welling Digital Screen Board
Ensure outgoing mail is picked up by the postal worker when incoming mail is being dropped off
Process payments for housekeeping services and guest meals. Ensure services and guests are noted in the appropriate binders
Take/Type Meeting Minutes and submit to Rachel for approval before distribution, add to the meeting minutes binder
Assist residents with iPads
Notify chef of any guests attending dinner, if dinner delivery is requested, or a meal has been requested to be saved and what items have been ordered
Disinfect desk, phone, and keyboard etc. (housekeeping cart has spray)
Notify housekeeping of any concerns
Notify housekeeping staff for service requests
See Weekend Duties/Extra Time for additional tasks
Leave desk tidy for oncoming shift
Notify oncoming shift of tasks that need to be completed/important information

3-11

Read the Daily Log to get caught up on any issues or incidents
Deliver newspapers (if not finished)
Continue filling out daily log
Fill out/notify maintenance of any maintenance requests in the book
Retrieve residents cars for them upon request
Assist residents with groceries/heavy items to their apartments
Provide residents with information as requested (phone numbers, addresses for services etc. DO NOTprovide personal contact information for other residents or staff)
Assist with events
Keep bistro tables and counter clean and tidy
Turn on iPad music for dinner (if not already on)
Turn off iPad music at 9:00 pm (if on)
Turn off lights that don't need to be on (fitness room, etc.)
Ensure the Salon fan is turned off by 9:00 pm.
Organize promotional materials on desk
Process payments for housekeeping services and guest meals. Ensure services and guests are noted in the appropriate binders
Check with kitchen to see if help is needed for dinner
Distribute any memos or information at dinner
Turn top 4 lights off for dinner
Put chairs back in correct position.
Tidy Atrium (straighten up pillows, blankets, common areas etc.)
Cover the pool table and shuffleboard tables (covers stored in elevator room during the day)
Turn off Atrium lights at 9:00 pm
Ensure no dishes are sitting in the hallway if dinner has been delivered to any residents
Ensure phone is fully charged
Ensure iPad is fully charged
Lock door at 10:00 pm (ensure both the latch is secured upwards and the handle is engaged in the locked position, the FOB attachment will automatically lock at 10:00 pm)
Disinfect desk, phone, and keyboard etc. (housekeeping cart has spray)
See Weekend Duties/Extra Time for additional tasks
Leave desk tidy for oncoming shift
Notify oncoming shift of tasks that need to be completed/important information

11-7

Make sure door is locked (latch secured upwards and handle engaged in the lock position)
Walk the entire building every hour to do a security check make sure all doors are locked.
Read the Daily Log to get caught up on any issues or incidents
Take desk garbage/recycling to garbage room
Lights off in fitness room
Con