Customer Service Agent - Thunder Bay, Canada - Wasaya Airways

Wasaya Airways

Verified Company

Thunder Bay, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Customer Service Agents are responsible for ensuring that passenger service is handled according to company policy and that customer care levels are maintained to the highest level

Duties and Responsibilities:

Provide customer care to a variety of customers including corporate customers, in-house agents, answer phones to give out fares and flight schedule information, take reservations, etc

Issue tickets, prepare boarding passes and prepare and update manifests for all flights
Perform passenger checkin procedures, preboarding assistance and provide assistance to special needs passengers
Ensure all passenger baggage is tagged and identified properly
Greet arriving flights and escort passengers into the terminal
Make announcements including boarding calls, flight updates and paging passengers
Communicate with Dispatch regarding uptodate arrival times and correspond with other carriers
Collect payment, handle cash and complete Daily Sales Report
Complete, submit and file all required paperwork including: LARF, FIM, Limited Release Tags, Collect Shipment Form and any other paperwork/reports
Assist Customer Care Specialist with incoming calls as required
Perform and uphold Wasaya's Customer Care Commitments to both internal and external customers
Any other related duties as assigned

Skills and Qualifications:

Effective attention to detail and a high degree of accuracy

Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Proven data entry skills

SKILLS/ABILITIES:

Strong customer service orientation
Strong work ethic and positive team attitude
Professional appearance and manners

ASSETS:

Ability to communicate in Oji-Cree and Ojibway

CONDITIONS OF EMPLOYMENT:

Ability to lift or move up to 70lbs; Repetitively
Manual dexterity is required to use desktop computer and peripherals
Overtime as required
Weekend work may be required
May be exposed to loud noises

Contact:

If you are interested in this position, please submit your resume and cover letter to:
Human Resources
Wasaya Airways LP
201 Kelner Place
Thunder Bay, ON P7J 1H9

Fax:
‐9681