Dispatcher - Concord, Canada - Ontario Excavac
1 week ago
Description
Why Join Us:
Ontario Excavac is now operating as OE Utility Services.
This rebranding is to reflect our expansion, as not only do we provide industry-leading hydro excavation services, but also an array of expert water & gas distribution specialty services, subsurface utility engineering support, best-in-class restoration, soil processing and recycling.
To support our growth, we need to add a Scheduler to our team.Salary:
$60,000-$75,000
Job Type:
Full-time, Permanent. Afternoon shift
Benefits:
- Paid time off
- Dental care
- Vision care
- Disability insurance
- Extended health care
- Life insurance
- Employee assistance program
- Casual dress
- Company events
- Onsite parking
Job Summary:
In collaboration with Operations and Sales,the Dispatcher coordinates the assignments of field workers, vehicles, equipment and materials to accomplish Customer work requests and administers related paperwork.
Key Responsibilities:
- Solicits, receives, and responds to Customer request for service, both scheduled, short notice and emergency requests.
- Communicates with the team for daily follow up to clients in proactively confirming/searching for work
- Scheduling and monitoring allocation of work and efficient utilization of workforce, vehicles and equipment.
- Ensure integrity of Data Entry
- Interfaces with all appropriate departments in schedule creation, updates, and rework.
- Review demand and supply to understand bottleneck and propose alternative capacity or areas needing capacity improvement to meet demand.
- Prepares key reports of daily hydrovac volumes, monthly utilization, downtime, short notice callouts, etc.
- Prepares key reports of monthly ancillary equipment utilization
Job Duties
- Prepares and distributes the Daily Work Schedule for all sites.
- Prepares and updates the Weekly Work Plan.
- Facilitates daily report out.
- Understand equipment capabilities. Make recommendations to Operations/Sales in order to meet and/or exceed Customer demand.
- Ensure integrity of Data Entry
- Update field reports.
- Relay work orders, messages, and information to or from work crews.
- Coordinates field requirements, such as additional material, downed wires, etc.
- Follow up on projects as needed to ensure completed job.
- Track field employee vacations / absences
- Track weekend and overnight call outs
- Cooperate, communicate and work closely with the sales team.
- Prepare and distribute job information packages containing all relevant details of the location and work to be performed.
- Maintain good Customer relations through frequent contacts.
- Monitor field personnel, vehicles and equipment availability in order to coordinate work and schedules.
- Coordinates and tracks the redeployment of field workers and all equipment as needed through the day.
- Constantly look for improvements and help implement solutions.
- Assume responsibility for oncall activity on rotation with other Team Members
- Other related duties as required or assigned.
Requirements:
- High school diploma or GED required
- Formal training in scheduling
- 3+ years' Experience with fleet dispatch and/or scheduling in the construction industry.
- Experience scheduling in utility services and response (eg. hydroexcavation) preferred.
- Proficient computer skills
- Outlook, Word, and experienced using Excel
- ERP software experience is an asset
- Strong English communication skills: verbal, written and interpersonal
- Strong attention to detail and very well organized
- Proven experience in Time Management, Coordination and Project Management techniques
- Able to work well under pressure, flexible and adaptable, able to deal with change
- Proactive, with excellent prioritizing and problem solving skills
- Capable of working independently with mínimal direction and mínimal supervision
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Team player within multidisciplined and cross functional teams.
- Strong skills in: effective communication (verbal and written); problem identification and solutionoriented problem solving; collaboration, coaching and team building.
- Must be well organized and display an infectious day to day positive attitude and spirit of continuous improvement
- Awareness of safety and environmental laws and regulations.
Working Conditions
- Manual dexterity required to use desktop computer and peripherals.
- Open office environment
- Work in office
- No remote work
- Lifting or moving up to 10lbs may be required
- Overtime as required.
- After hours on call duties as scheduled in rotation
Job Types:
Full-time, Permanent
**Sal
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