Auto Image Desk Appraiser - Ottawa, Canada - Definity

Definity

Verified Company

Ottawa, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job

ID :
6556

Category :
Claims

Brand :
Definity

Regular/Temporary :
Regular

Fulltime/Parttime :
Full Time

Location :
Ottawa, Canada

Definity includes some of Canada's most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance.

With strong roots that date back to 1871, we've grown to become a digital leader in the insurance industry. We're proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you:
It's better here. Why? Because we CARE, and we provide an employee experience that's collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada's leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Definity offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with.

Leaders partner with their teams to find the right balance of on-site and remote work that best meets the needs of their teams, colleagues, brokers and customers, while ensuring collaboration, teamwork and accountability for goals.

What can you expect in this role?

Review and evaluate electronic physical damage appraisals
Completes appraisal and negotiates with repair facilities on proper repair methods and pricing
Controls expenditure to repair facilities by following up promptly on all supplemental requests
Completes remote appraisals and negotiates with third parties
Reviews and completes photo based estimation
Processes total loss claims in an expedited manner
Participates in team performance meetings
Covers all regions within Canada (become familiar with various regional differences)
Completes Autosource information documents for total loss files and stolen (not recovered blind acv) vehicles when requested
Provides technical expertise (assistance) to adjusting staff when requested
Maintains a high level of knowledge in automobile repair techniques, estimating software, hardware, and vehicle evaluations
Maintains and updates job skills based on the latest technology
Handles complex daytoday physical damage issues
Detail oriented with a high degree and focus on accuracy
Serve as a technical resource person to assist to less experienced team members

What do you bring to the role?

Minimum 1 year of direct experience either appraising/estimating automobile physical damages or working within an imaging desk or equivalent role
Certified Auto-Body Repairer License (class A or B / 310B license OR Red Seal) is an asset
An Appraiser's Certification of Qualification from the GAA would also be an asset for this position. (Quebec Only)
Proficiency and strong knowledge with the Audatex Solera estimating software is an asset
Technical knowledge of auto body collision and mechanical repairs is an asset
College/university/technical degree is an asset
Must have good working knowledge of the collision industry
Must be able to work with mínimal supervision
Completion of I-Car and/or technical courses is an asset
Must be proficient with Windows operating system and Microsoft Office (Excel)
Outstanding verbal and written communication skills
Provide empathetic customer service
Develop collaborative relationships with both external and internal customers
Excellent and responsive negotiation skills
You must be enthusiastic and goal oriented
Work in a fastpaced environment with continual changes
You bring a sense of understanding and inclusion to problem solving
You're dependable with strong interpersonal skills, written and verbal
Fully proficient in French and English would be an asset
Perform other duties as required

Go ahead and expect a lot — you deserve it, and we've got it:

Hybrid work schedule for most roles
Company share ownership program
Pension and savings programs, with companymatched RRSP contributions
Paid volunteer days and company matching on charitable donations
Educational resources, tuition assistance, and paid time off to study for exams
Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
Wellness and recognition programs
Discounts on products and services

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).

LI-Hybrid