Wellness Coordinator - Kitchener, Canada - Conestoga Students Incorporated

Conestoga Students Incorporated

Verified Company

Kitchener, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Salary:
$45,500 to $53,500

Position:
Wellness Coordinator

Location:
Conestoga College - Doon Campus and Waterloo Campus (travel to other campuses and work locations as required)

Reports to:
Wellness Manager

Time Requirement:35 hours per week

(some evenings and weekends may be required on occasion)

Pay Band (upon hire):$45,500 to $53,500

Position Overview

The Wellness Coordinator is responsible for the provision of CSI's wellness services and wellness programming, including (but not limited to) administration of the Wellness Office, practitioner services, student health plan, and the Student Nutrition Access Program (SNAP).

This is accomplished through ensuring inventory, staffing, and quality are sufficient to meet the current needs of students.

The Wellness Coordinator also provides supervision and direction to part-time and contract staff in the provision of Wellness services and programming.

In carrying out supervisory responsibilities, the Wellness Coordinator must cultivate and maintain a diverse and inclusive environment in which the variety of participants' backgrounds, experiences, places of origin, racial/ethnic identities, sexual identities, gender, ages, and more are heard, respected, and valued by everyone.

In carrying out the duties of this position, a great deal of autonomy is exercised with final overview by the Wellness Manager.

It is also important that the Wellness Coordinator works extremely closely with the Wellness Manager to ensure that they are up to date on the basic overall operations of the Wellness department.

In all activities, it is crucial that the Wellness Coordinator recognizes that service to students is a top priority.

Duties and Responsibilities
Supervision of Staff

Provide direct daytoday supervision of parttime and/or contract staff, including (but not limited to) Wellness Associates and Wellness Leaders
Supervision includes motivating staff, conducting performance reviews, managing performance, and disciplining when needed in conjunction with the Wellness Manager and Human Resources (HR) department
Oversee and monitor the work outputs of staff members to ensure a high standard of customer service is being provided at all times
Create and conduct jobspecific training for all Wellness staff, ensuring all legislated training and other necessary training are completed before working first shift on the job
Ensure all employee documents are accurate and submitted to HR
Create and monitor weekly work schedules for Wellness staff
Review and approve biweekly parttime employee timesheets and submit to the HR department
Plan and schedule regular staff meetings in conjunction with other department supervisors

Wellness Administration

Oversee CSI's Wellness Office operations, practitioner services, the Student Nutrition Access Program (SNAP), and other services and programming to ensure that they are consistent, highperforming, and aligned with the established budget
Provide administrative support and guidance to Wellness practitioners, such as Massage Therapist, Physiotherapist, and Chiropractor
Create new client files and ensure appropriate paperwork is completed properly for all Wellness clients
Ensure the Wellness Office and other service areas are maintained, clean, accessible, and in good working order at all times
Maintain an adequate inventory of office and wellness supplies
Research and implement continuous improvements to CSI's Wellness services and programming (such as new products and services) to ensure operations meet the needs of students as per the service plan
Assist with projects outlined within the Strategic Plan that are based on the BOD ends and Management interpretation
Cover the Wellness Office front desk as needed and/or in the absence of Wellness Associates or Wellness Leaders
Respond to student and staff inquiries when required in a timely manner
Work closely with the Wellness Manager to report the status of CSI's wellness operations.
Prepare usage reports, inventory, service counts, etc. for the Wellness Manager
Complete sales and direct deposit report daily for review by Finance department
When required, process payments using the POS system and debit/credit card machine
Collect feedback from student users to ensure that CSI continues to meet the current needs of students (this may be carried out through execution of initiatives determined by the Feedback Committee)

Health Plan Management

Maintain contact with CSI's student health plan provider to troubleshoot daytoday issues encountered with clientele
Input health plan enrollment forms into database when required
Process payments and invoices for the student health plan
Collect and submit claim forms for submission to the plan provider
Verify student enrollment and data accuracy through the College's Student Information System, troubleshooting data when necessary

Marketing and Communications