Analyst Quality Assurance - Brantford, Canada - Enbridge

Enbridge

Verified Company

Brantford, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Posting End Date:
January 30, 2023

Employee Type:
Regular-Full time

Union/Non:
This is a non-union position

Our Customer Care department is hiring a Quality Assurance Analyst

What You Will Do:

Based on quotas established by the Supervisor, monitor and evaluate randomly selected calls, internet, predictive dialer and offline transactions using quality assurance models and technology.
Identify emerging or reoccurring quality issues. Support the assessment and reporting of Quality Assurance (QA) results as required.
Participate in the creation of quality assurance policies, procedures and metrics.
Develop and support communications to improve Contact Centre delivery.
Support and conduct quality or process training, when requested.
Participate in activities supporting Integration, as needed.

Who You Are:

You will have the following combination of education and experience: A related university or college degree preferably in Business with a minimum of 3 years of customer care experience or a combination of related certification and a minimum of 5 years directly related experience.
Indepth knowledge and experience with SAP CIS.
Excellent communication and organizational skills.
Work as an independent contributor as well as in a team environment.

Flex-Work

Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members.

Enbridge's FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time, to opt for a compressed workweek schedule, and the option to work from home on Wednesdays and Fridays.

Role requirements determine your eligibility for each option or combination of options.

LI-Hybrid #joinourteam

Diversity and inclusion are important to us. Enbridge is an

Equal Opportunity and Affirmative Action Employer

We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting

Information For Applicants:

Applications can be submitted via our online recruiting system only.
We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.