Level One Support Technician - Montréal, Canada - Ingrix Inc

Description

This job is ideally fit for young/dynamic/focused individual (preferably a Computer Science student of a bachelor level) aspiring to make career in IT and obtain real life hands-on experience in the field during the studies.

This person should be in the center of daily operations provide initial tech support for the customers and be a face to or operations.

This is an ideal job for a person looking to improve the knowledge of computer technology or to obtain hands on experience with modern IT.

• Handle incoming service calls and provide first level of tech support (Problem assessment, identification, open new and update existing service tickets)
• Assist customers at the first level and provide initial troubleshooting

• Assist Level 2 Technicians with their daily service calls. Coordinate their service calls with customers. Help them with service tickets. Provide help if necessary onsite at the customer's office or datacenter
• Knowledge of Administration of MS Windows is a plus
• Practical knowledge of Microsoft Cloud architecture is a definite asset (Azure, MS365)
• Knowledge of remote connectivity systems is a plus (Team Viewer, VNC, RDP, Citrix)
• MCSE/MCP starter pack is a definite asset
• Practical Hardware knowledge (Server/Desktop) is a definite asset
• Practical Knowledge of Linux of various flavors is a definite asset
• Practical Knowledge of printing technologies/management is an asset
• Good understanding of networking technologies is an asset.
• Hard working, Service oriented.

We are looking for a team member, passionately loving IT, eager to learn and get hands-on practice in the field.

• Casual dress
• Commuter benefits
• Company events
• Tuition reimbursement

• 8 hour shift

• Bonus pay