Level One Support Technician - Montréal, Canada - Ingrix Inc

Ingrix Inc
Ingrix Inc
Verified Company
Montréal, Canada

4 weeks ago

Sophia Lee

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Sophia Lee

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Description

This job is ideally fit for young/dynamic/focused individual (preferably a Computer Science student of a bachelor level) aspiring to make career in IT and obtain real life hands-on experience in the field during the studies.


This person should be in the center of daily operations provide initial tech support for the customers and be a face to or operations.

This is an ideal job for a person looking to improve the knowledge of computer technology or to obtain hands on experience with modern IT.


The main tasks should be:

  • Handle incoming service calls and provide first level of tech support (Problem assessment, identification, open new and update existing service tickets)
  • Assist customers at the first level and provide initial troubleshooting
(Examples being:

assess why the system is down, what exactly is malfunctioning, verify connectivity, IP status, other system signals etc.)

  • Assist Level 2 Technicians with their daily service calls. Coordinate their service calls with customers. Help them with service tickets. Provide help if necessary onsite at the customer's office or datacenter
  • Knowledge of Administration of MS Windows is a plus
  • Practical knowledge of Microsoft Cloud architecture is a definite asset (Azure, MS365)
  • Knowledge of remote connectivity systems is a plus (Team Viewer, VNC, RDP, Citrix)
  • MCSE/MCP starter pack is a definite asset
  • Practical Hardware knowledge (Server/Desktop) is a definite asset
  • Practical Knowledge of Linux of various flavors is a definite asset
  • Practical Knowledge of printing technologies/management is an asset
  • Good understanding of networking technologies is an asset.
  • Hard working, Service oriented.


We are looking for a team member, passionately loving IT, eager to learn and get hands-on practice in the field.


Salary:
$20.00-$25.00 per hour


Benefits:


  • Casual dress
  • Commuter benefits
  • Company events
  • Tuition reimbursement

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Bonus pay

Work Location:
One location

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