Client Services Process Analyst - Montréal, Canada - MSC - Mediterranean Shipping Company

MSC - Mediterranean Shipping Company

Verified Company

Montréal, Canada

1 week ago

Posted by:

Sophia Lee

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Description

Company Description

MSC is a world leader in global container shipping.

MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.

Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture and establishing our future direction.

Job Description:

The Client Service Process Analyst will be responsible for building and analyzing performance report through weekly/monthly/quarterly review of the predefined KPI and providing visibility of key results and focus areas to the leadership team.

The position is further expected to provide quality assurance of existing data and reports and organize and transform information into comprehensible structure to better understand the customer's behavior and routines and design a customer's pattern.

The Client Service Process Analyst is also expected to be comfortable in preparing presentations (power point, word, one note).

Run KPI reports on daily/weekly/monthly/quarterly basis
Ensure data integrity of the reports provided
Provide visibility of the main highlights from the reports provided
Use statistical tools to identify, analyze, and interpret patterns and trends in complex data sets that could be helpful for the diagnosis and prediction (customer's behavior)
Provide ondemand reports and analysis as required by the leadership team
Prepare necessary presentations for monthly and quarterly business review
Provide managers with team and individual performance on weekly basis
Foster a culture of close collaboration with internal stakeholders and identify common objectives to scaleup improvement to a multidepartment level \
Provide regular benchmark and market intel
Participate in new projects, including the new CRM project

- _ Additional tasks may be adjusted based on departmental/business needs._

Qualifications:

Commercial mindset with understanding of the Industry/Business (Minimum 3 years of Transportation/Logistics related experience in Ocean Transportation, an asset
Strong analytical skills, specifically in marketing and competitor analysis
Proven project management skills
Demonstrates ability to work effectively with and influence a crossfunctional, matrix group
Continuous process improvement mindset
Results oriented
Effective written and verbal communication skills (Clear with the right narrative, key messages & delivery)
Good Presentation skills, high learning agility, high change agility
Strong interpersonal and networking skills, strong sense of Urgency
Solutions oriented using creative outofthebox thinking
Organizational and time management Skills
Proficiency with Microsoft Office suite (i.e... Excel, PowerPoint, etc.) and technical ease
Undergraduate degree, an asset

Additional Information

Great people who work hard and look out for each other because we're a team—it's that simple

Just to name a few of our perks:

Flexible health and dental benefits coverage (for all permanent full-time roles).
RRSP coverage with the Company matching a portion of employee contribution (for all permanent fulltime roles).
Tailored training program opportunities for employee development.
Employee mentorship, leadership, and assistance opportunities.
Employee referral incentive program.
Community Involvement.
Gym facility.
Health & Wellness Program.