Bilingual Operations Specialist - Québec, Canada - Royal Bank of Canada
Description
Job Summary
What is the role?
Our RBC Cards, Investigations & Transaction Services is looking for an Operations Specialist within the Hybrid Advice & Fulfillment Team.
What will you do?
- Deliver accurate information and guidance related to Credit Card products/procedures/policies at first point of contact
- Utilize all available resources to deliver accurate and efficient problem resolution
- Demonstrate strong analytical skills coupled with an innate ability to multitask
- Fulfill a variety of credit cardrelated client requests in a timely and accurate manner (through CART and other channels)
- Effectively manage change in a constant changing environment
What do you need to succeed?
Must-have
- Bilingualism (English and French) required, as you will regularly do business with partners across Canada.
- Customer service experience and ability to handle a high volume of inbound calls and fulfillment responsibilities effectively.
- Technically Savvy i.e. typing, trouble shooting system issues with hardware etc.
- Demonstrate ability to effectively interact with partners, while delivering an exceptional customer experience
- Available to work shifts Monday to Friday shifts within the business hours of 7am12am EST and Saturday 9am9pm EST and Sunday 11am9pm EST.
- Please note this roles requires days on site as determined ongoing by the business.
Nice-to-have
- Knowledge of RBC Visa/MasterCard products and systems (i.e. CCSA, TS2, ERNEX, Sales Platform, IRIS, Originate, etc.)
- Previous call centre experience and/or processing centre experience
- Previous experience in fastpaced Enhanced Performance Management (EPM) environment
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.
- Ability to make a difference and lasting impact
- Work with a great and supportive team
- French Language compensation available in applicable provinces
- Flex shift which includes compensation for evening shifts
Job Skills
Additional Job Details
Address:
1
PLACE VILLE MARIE:
MONTRÉAL
City:
MONTRÉAL
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
Personal and Commercial Banking
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
Application Deadline:
Inclusion
and Equal Opportunity Employment
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We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.
We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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