Sales Executive - Sherbrooke, Canada - Delta Hotels Sherbrooke Conference Centre

Delta Hotels Sherbrooke Conference Centre Sherbrooke, Canada

Found in: beBee S2 CA - 2 weeks ago

Full time

Description

Additional Information Hybrid
Job Number
Job Category Sales & Marketing
Location Delta Hotels Sherbrooke Conference Centre, 2685 Rue King Ouest, Sherbrooke, QC, Canada VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

Handles customer inquires and acts as the on-property liaison for group sales within the pre-defined peak room parameters for Property Sales. Contracts and closes group business in addition to conducting site inspections. Verifies business is turned over properly and in a timely fashion for quality service delivery. Achieves group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity. Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

CANDIDATE PROFILE

Education and Experience

Required:

• High school diploma or GED; 4 years experience in the sales and marketing, guest services, front desk, or related professional area.

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.

Preferred:

• Large group sales experience.

CORE WORK ACTIVITIES

Managing Sales Activities

• Handles customer inquiries and acts as the on-property liaison for group sales within the pre-defined peak room parameters for Property sales.

• Achieves group revenue goals by responding to incoming group/catering opportunities for the property that are within the pre-defined peak room parameters.

• Understands the overall market (e.g., competitors' strengths and weaknesses, economic trends, supply and demand etc.) and knows how to sell against them.

• Closes the best opportunities for the property based on market conditions and property needs.

• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

• Achieves group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity.

• Partners with the sales team to identify new group/catering business and achieve personal and property revenue goals.

• Acts as the on-property liaison for group events over the Group Sales peak room parameters of the Sales Office.

• Develops group sales revenue and operation budgets, and provides forecasting reports.

• Works with the management team to create and implement a group sales/marketing plan addressing revenue, customers, and market.

• Assists with selling, implementation, and follow-through of group sales promotions.

• Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, and overall satisfaction.

• Provides accurate, complete, and effective turnover to Event Management.

• Executes and supports Marriott's Customer Service Standards and hotel's Brand Standards.

• Conducts site inspections, as required.

• Monitors same day selling procedures to maximize room revenue and control hotel occupancy.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

• Participates in and practices daily service basics of the brand

• Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.

• Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.

• Performs other duties, as assigned, to meet business needs.

Building Successful Relationships

• Develops relationship with existing and new customers to enable future bookings through sales calls, entertainment, FAM trips, trade shows, etc.

• Develops relationships within the community to strengthen and expand customer base for group/catering sales opportunities.

• Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer's expectations.

• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and verifying their satisfaction before and during their program/event.

• Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.

• Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during, the program/event.

The salary range for this position is $56,000 to $72,000 annually.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Notification to Applicants: Delta Hotels Sherbrooke Conference Centre takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Sales Executive

Found in: Talent CA C2 - 5 days ago

Marriott Sherbrooke, Canada

Additional Information Hybrid · Job Number · Job Category Sales & Marketing · Location Delta Hotels Sherbrooke Conference Centre, 2685 Rue King Ouest, Sherbrooke, QC, Canada VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Management · JOB S ...
Sales Executive

Found in: beBee S2 CA - 3 weeks ago

Delta Hotels Sherbrooke, Canada Full time

Additional Information Hybrid · Job Number · Job Category Sales & Marketing · Location Delta Hotels Sherbrooke Conference Centre, 2685 Rue King Ouest, Sherbrooke, QC, Canada VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Management · JOB S ...
International Sales Executive

Found in: Jooble CA O C2 - 2 days ago

Marriott International, Inc. Sherbrooke, QC, Canada

Job Category Sales & Marketing · Location Delta Hotels Sherbrooke Conference Centre, 2685 Rue King Ouest, Sherbrooke, QC, Canada VIEW ON MAP · Schedule Full-Time · Located Remotely? Relocation? Position Type Management · Handles customer inquires and acts as the on-property l ...
Overnight Assistant Manager

Found in: Jooble CA O C2 - 2 days ago

Walmart Canada Corp Sherbrooke, QC, Canada

Position Summary... · To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales. What you'll do... · 1.As a member of the Store Management Team drives profit ...
Telecommute Senior Product Marketing Manager

Found in: Jooble CA O L C2 - 2 days ago

Sherweb Inc. Sherbrooke, QC, Canada

We are looking for a seasoned PMM to drive Sherweb's top-line positioning & messaging, own our platform positioning and PLG motion, and drive the marketing strategy for our customer base. More specifically, the key missions will be to 1) help bring to market our centralized platf ...
General Merchandise Assistant Manager

Found in: beBee S2 CA - 6 days ago

Walmart Canada Sherbrooke, Canada Full time

Position Summary... · To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.What you'll do... · 1.As a member of the Store Management Team drives profitable ...
Overnight Assistant Manager

Found in: beBee S2 CA - 6 days ago

Walmart Canada Sherbrooke, Canada Full time

Position Summary... · To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.What you'll do... · 1.As a member of the Store Management Team drives profitable ...
Mortgage Specialist

Found in: beBee S2 CA - 1 week ago

BMO Sherbrooke, Canada Full time

Application Deadline: · 04/18/2024Address: · 4857 boul Bourque, #11Job Family Group: · Retail Banking Sales & ServiceCultivates, builds, and manages relationships with a third-party network of referral sources to build a pipeline of new mortgage business and increase BMO's share ...
Aesthetics clerk

Found in: Adzuna CA C2 - 1 day ago

Le Groupe JLD-Laguë Coaticook, Canada Full time

JLD-Laguë Group, authorized John Deere dealerships, is recognized as a leader in sales and service of new and used equipment. The opportunity to work in a pleasant, motivating and challenging environment We have been in business for over 60 years, thanks to our 430 motivated and ...
Personal Banking Associate

Found in: Jooble CA O C2 - 2 days ago

Bank of Montreal Cookshire, QC, Canada

Personal Banking Associate page is loaded · Personal Banking Associate · Apply locations Cookshire, QC, CAN time type Full time posted on Posted 4 Days Ago job requisition id R Application Deadline: · 03/17/2024 Address: · 110 rue Principale Job Family Group: · Retail Bank ...
Personal Banking Associate

Found in: Talent CA C2 - 4 days ago

BMO Cookshire-Eaton, Canada Full time

Application Deadline: · 04/18/2024 Address: · 110 rue Principale Job Family Group: · Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in th ...
Personal Banking Associate

Found in: Talent CA 2 C2 - 3 days ago

BMO Cookshire-Eaton, Canada

Application Deadline: · 05/14/2024 · Address: · 110 rue Principale · Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collabora ...
District Commercial Manager UK-Ireland

Found in: Talent UK C2 - 3 days ago

BRP Valcourt, Canada

DU POSTE We are looking for a District Commercial manager who will report to the Regional Commercial Manager, UK-IT-ES, the District Commercial Manager–Units & PAA delivers solid growth to BRP Unit & PAA business through successful wholesale and retail activities and by influenc ...
Customer Service Reprensentative

Found in: Talent CA C2 - 12 hours ago

BMO Magog, Canada Part time

Application Deadline: · 05/12/2024 Address: · 498 rue Principale ouest Job Family Group: · Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are ...
Dealer Marketing Specialist

Found in: Talent CA C2 - 12 hours ago

BRP Valcourt, Canada

JOB DESCRIPTION We are looking for a Dealer Marketing Coordinator who will report to the Latam Marketing Manager, and who'll be tasked with coordinating the marketing projects and initiatives focused on the dealer network in Brazil. As part of your role, you'll be significantly ...
Aftersales Engineer

Found in: Talent CA C2 - 6 days ago

BRP Valcourt, Canada

JOB DESCRIPTION Aftersales Engineer · Reporting to the Customer Service Team Lead, the Aftersales Engineer is the key contact between the Dealer and Technical Hubs. You will also be responsible for supporting the dealers and consumers with communications and support for assign ...
Customer Service Reprensentative

Found in: beBee S2 CA - 2 weeks ago

BMO Magog, Canada Part time

Application Deadline: · 04/14/2024Address: · 498 rue Principale ouestJob Family Group: · Retail Banking Sales & ServiceDelivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in ...
Customer Service Reprensentative

Found in: beBee S2 CA - 2 weeks ago

BMO Magog, Canada Part time

Application Deadline: · 04/28/2024Address: · 498 rue Principale ouestJob Family Group: · Retail Banking Sales & ServiceDelivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in ...
Community Technician, Consumer Service Technician, Aliant

Found in: beBee S2 CA - 1 week ago

Bell Hermitage, Canada Full time

Req Id: · At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. · If you're ready to bring game-changing ideas to life and join a communit ...