Branch General Manager - Barrie, Canada - Brookstone Windows & Doors

Brookstone Windows & Doors

Verified Company

Barrie, Canada

3 days ago

Posted by:

Sophia Lee

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Description

How Can I Help?
We are looking for an experienced Retail / Customer Service / Branch Manager to lead our new Barrie Branch. This isn't your traditional bricks and mortar retail leadership role.

Here's how it works:

As a homebased selling organization our corporate marketing and sales teams take care of all of the heavy lifting with getting customers, managing them, scheduling inhome visits and selling.
The Branch General Manager steps in after the project is sold and owns the total customer and team experience as we complete the project for the customer.

We think it's really simpleif you find yourself asking every day,
How can I help?, this could be the perfect opportunity for you?

The Job

This is a true hands-on store/branch leadership role, ensuring that our outstanding customer experience (check out our Google reviews) is maintained and the Branch is working at optimal performance to realize monthly revenue while maintaining our awesome team culture.

Highlights include:

Customer Experience jump on any developing customer issues early and find win/win solutions with the customer "
how can I help"?
Employee Experience check in each and every day with each and every team member with a simple
"how can I help"?
Speed each stage in the Ops Process is completed as quickly as possible
Quality quality of measure results in quality installs

Specific Duties

Manage the Branch
Manage any escalated customer issues immediately and directly. If you're an experienced retail pro, you know what this means finding winwin solutions with 'those' customers is critical to our longterm success
Ensure payment at the end of each project
Ensure receivables are prioritized and actively managed
Direct Support and Manage all team members to ensure they have the resources to get their work done, eliminate any barriers and improve systems and processes. If you're being a 'pain in the butt' to our corporate and management teams to get "stuff" done, you're probably on the right track.

What's in it for you:

Work / life balance time with family and friends is really important.

Monday

Friday day work hours (for the most part unless something big is happening). Unlike traditional bricks and mortar retail we don't need to be staffed 12 hours a day, 7 days a week
Competitive compensation with a generous base salary and monthly performance bonuses
Company paid benefits
3 weeks paid vacation
Company laptop
Your birthday off just because it's your birthday
Work with an energized, positive, growth company incredible career growth potential real opportunity for advancement
Comprehensive training

Who are you?

Significant experience leading mid to large size retail or branch operations minimum 10 years experience
Experienced dealing with and resolving complex customer issues
Naturally helpful and a problem solver
Acts quickly and decisively if an issue is developing, you jump on it.
Smart (no time for modesty)
Highly energetic
Excellent verbal English language skills
No industryspecific experience required, but bonus marks if you do we have an industry specific training program to get you up to speed
Valid driver's license
Currently and immediately eligible to work in Canada

Who are we:

Employee Focused awarded '2020 Best Place to Work' in London also check out our Indeed and GlassDoor reviews.
Customer Obsessed an industry disruptor by providing an unparalleled Customer Experience using a special blend of technology and empathy for our customers check out our Google Reviews
Growth Oriented #20 in 2020 of the Canadian Business Magazine Fast 500 list.
7 locations & rapidly growing with plenty of opportunity for advancement

Job Types:
Full-time, Permanent

Salary:
$65,000.00-$75,000.00 per year

Benefits: