Customer Service Representative - Milton, Canada - ROCKWOOL Group

ROCKWOOL Group

Verified Company

Milton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

POSITION:

CUSTOMER SERVICE REPRESENTATIVE
The ROCKWOOL Group is the world's leading manufacturer of stone wool insulation.

We offer a full range of high-performing and sustainable insulation products for the building construction industry with 4 factories and over 1,000 employees in North America.

This is the role:

If you are passionate about sustainability, enjoy problem-solving and like talking to people - this may be a perfect fit.

Customer Service is an integral part of the ROCKWOOL business and we understand that our service is as important as the product itself.

Our Customer Service Representatives are on the frontline of our business, and alongside our exceptional sales team, no one knows our customers better than us.

Each day brings on new challenges and opportunities, but a typical day may entail:

Processing customer orders and inquiries in a timely, courteous, and professional manner
Recording, processing and responding to all customer requests and concerns
Running daily and weekly reports to track accurate execution of customer orders
Liaising with several members of supply chain to see each order from submission to delivery
And above all, taking pride in relationship building to set our customers and ROCKWOOL up for continued success
Bilingual would be an asset.

We may be a great fit for each other if:
You have a
_rock_-solid customer service background with 3-5 years experience managing orders via SAP.

Graduated from a post-secondary institution? Amazing Written French and English would be a great asset, but not mandatory.

We know you're smart because you're thinking about joining us at ROCKWOOL, but we'll be an even better fit for each other if multi-tasking, autonomy and time-management are high up on your skills list.

Not a morning person? You're in luck We're looking for someone who can be flexible between 9:30 am and 6 p.m.

ROCKWOOL North America is a growing business and we're looking for someone who's willing to grow with us.

Did we mention that some of our most senior employees started in Customer Service? It is a solid foundation for a rewarding career and there's no limit to where this role may take you.

This is what we offer:

Join a rapidly growing, stable organization that offers a range of career development opportunities with a comprehensive salary and benefits package.

ROCKWOOL is an accessible employer.

Can you picture yourself at ROCKWOOL?

What can ROCKWOOL customers expect from you?
What do you expect from ROCKWOOL?
Do you LOVE Customer Service or is this a stepping stone toward a different goal? Hint there's no wrong answer.

ABOUT ROCKWOOL North America

At the ROCKWOOL Group, we are committed to enriching the lives of everyone who comes into contact with our solutions.

Our expertise is perfectly suited to tackle many of today's biggest sustainability and development challenges, from energy consumption and noise pollution to fire resilience, water scarcity and flooding.

Our range of products reflects the diversity of the world's needs, while supporting our stakeholders in reducing their own carbon footprint.

Stone wool is a versatile material and forms the basis of all our businesses. With approx.

10,500 passionate colleagues in 38 countries, we are the world leader in stone wool solutions, from building insulation to acoustic ceilings, external cladding systems to horticultural solutions, engineered fibres for industrial use to insulation for the process industry and marine & offshore.

We encourage you to join our team