Account Manager - Toronto, Canada - SMS Security

SMS Security

Verified Company

Toronto, Canada

5 days ago

Posted by:

Sophia Lee

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Description

Job Overview

SMS Security is a mid-sized security systems company providing guard services and technical system support to commercial and condominium buildings in Toronto.

We are seeking an Account Manager to join our growing Guard Services team. As an Account Manager, you will act as a communication liaison between our clients, security guards and management.

If problem solving enthuses you; if you have excellent communication skills and a positive, can-do attitude, then this is the role for you.

Position summary

In the role of Account Manager you will manage a portfolio of condominium buildings in which we provide guard services.

Your primary responsibility will be to communicate with those clients about ongoing operations and oversee the deliverables of our security team to ensure contract requirements are met.

The Account Manager must thrive in a fast paced environment with many deliverables and develop excellent working relationships with the security guards and our clients.

This role reports to the Director of Client Services.

35 years of experience in the security industry is preferred.

Responsibilities and Duties

Lead and support the Security Supervisors and Security Guards to ensure exceptional service
Develop, foster, and maintain a customer service focused relationship with our clients
Oversee training of staff to ensure compliance with internal and external policies and procedures
Mentor and develop the skills and abilities of the Security Supervisors
Analyze and evaluate security operations to identify risks and opportunities for improvement
Create budgets as per the requirements of clients.
Respond to customer and guard complaints 24/
Provide weekly performance reports to senior management
Other duties as assigned.

Must have:

Able to deal with emergency situations as needed.
Valid clean G License and a reliable vehicle to attend site meetings when necessary.

Skills and Qualifications

Strong English written and verbal communication skills and a knack for managing conflicts
Excels in a team environment, but can also work independently.
Strong attention to detail and organizational abilities.
Effective decisionmaking, crisis resolution and risk management abilities.

What SMS Security offers

Competitive salary with a generous car allowance
Training provided on the job.
Eligible for health benefits.
Bonus pay
SMS security is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. SMS security does not discriminate on the basis of disability, race, creed, gender or any other basis protected under federal, state or local laws._

Job Types:
Full-time, Permanent

Schedule: