Aftersales Coordinator - Montréal, Canada - Enviroair

Enviroair
Enviroair
Verified Company
Montréal, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Department:
Aftersale service


Immediate supervisor:
Director of after-sales service


Updated on the May 5, 2023


DESCRIPTION


We are looking for a motivated and customer service oriented individual to meet the needs of our customers and grow with our company Very interesting compensation with very good social benefits and group RRSP program Composed of a dynamic and passionate team, we are a growing Canadian company.

We are currently looking for a Dispatch/Aftersales coordinator.

By joining our team, you will evolve in an environment that is as professional as friendly, driven by a strong team spirit.


Reporting to the director of aftersales service, you will be responsible for the technical and administrative files of the department and will manage the schedule of technicians and contractors.


You will also be responsible for:

  • Follow-up and management of startups and training.
  • Followup of warranty files and litigation with customers and manufacturers.
  • Management of market entry reports and approval forms.


You will be in constant interaction with management, with the technical sales department, with the parts department as well as with all our contractors and our engineer customers.


RESPONSIBILITIES

  • Plan and manage the schedules and calendar for the technicians and/or subcontractors.
  • Obtain and provide to the technicians the information and documents necessary for the work to be performed.
  • Evaluate and prioritize emergencies.
  • Following the reception of the reports, he must read the documents thoroughly, contact the technicians if not clear, and make sure to transmit the information to the clients by writing a summary text with all required attachments and file all documents in the project file on the internal server and/or ERP system.
  • Perform COST TECH verifications and coordinate with the Project Managers to close the financial file of the projects (hold back for startup).
  • In collaboration with the aftersales Director & technical Directors, participate in resolving problematic projects related to aftermarket services.
  • Work closely with the Aftersales Director to document all the communications, documents, technical information as well as all related fees when it comes to major Problem jobs.
  • Work closely with the warranty department for all applied projects that our techs are involved and we need to return to the job site.
  • Follow up and maintain up to date all ERP tasks concerning PROBLEM JOBS and STARTUPS.
  • When required quote and invoice support calls or wasted job site time.
  • Respond to various questions or requests from internal staff and external customers (internal representatives, technicians, warranty clerk and/or parts department)

REQUIREMENTS

  • DVS or DCS in building mechanics, an asset or equivalent experience
  • Two (2) or more years' experience in the HVAC field or as a dispatch in a similar sector
  • Bilingual (English and French)
  • Proficiency in the Microsoft Office suite: Outlook, Excel, Word

PEOPLE SKILLS

  • Initiative, autonomy, sense of organization
  • Resourceful and excellent customer service skills
  • Comfortable with computer system
  • Attention to detail and excellent organization skills
  • Excellent interpersonal and communication skills
  • Autonomy and judgment

TERM OF EMPLOYMENT

  • Fulltime week
  • 37.5 hours per week
  • Flexible hours between 7a.m. and 6p.m. to facilitate worklife balance
  • Onsite gym (showers and towels provided)
  • Insurance: full medical and dental
  • Group RRSP plan with employer contribution
  • Ongoing training
  • Salary: between $45,000 and $60,000 per year depending on experience
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